Clinical Support Specialist

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This is a grant-funded temporary position, funding is expected through September 2029. Shifts in the grant funding may impact employment status.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Minimum of two years of demonstrated experience providing superior customer service
• Minimum of one year of demonstrated experience providing superior administrative support/clerical support
• Associate's degree, Bachelor's degree highly preferred
• Proficient knowledge and experience with CampusVue preferred

Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $20.86 to $28.22

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PRIMARY DUTIES AND RESPONSIBILITIES:

Contract Tracking:

1. Assumes duties related to facilitating clinical contracts while clinical coordinator is unavailable.

Clinical Applications:

1. Creates and distributes clinical application information on a term-by-term basis
2. Creates Master Spreadsheets for Nursing team to track progress of Student Clinical apps
3. Creates student file for each course in which they are registered and submitting clinical applications
4. Maintains communication with students, providing clinical application and course rescheduling updates
5. Gathers required information for clinical applications and moves them forward to the clinical coordinator
6. Helps the students as needed to fill out the apps correctly and who to notify for next steps or if they have other issues that arise
7. Collaborates with the clinical coordinator regarding other tasks related to clinical applications

Clinical Placements:

1. Enters student clinical placements into CampusVue to ensure compliance
2. Adds the student file for each clinical course into SchoolDocs and assures each file is complete

Data Compilation:

1. Compiles spreadsheets based on other spreadsheets, forms, data from CampusVue, etc. on an as needed basis for accreditation prep, report assistance, etc.
2. Assist with pulling data from Key Survey and other electronic software programs- Preceptor evals, clinical apps, etc.
3. Completes roster report from CastleBranch and collaborates with the Clinical Coordinator & Program Chairs to ensure clinical compliance
4. Reviews Invoice Reports from various vendors.

Student Documentation and Support:

1. Creates hard-copy files for all present students for backup and for required graduation audits
2. Creates photo ID badge for students entering their first clinical or practicum
3. Prepares spreadsheet for mail-merge: preceptor letters to be used for CE credits and preceptor welcome letters
4. Assists Department Chair: scanning, printing, organization for site-visit
5. Assists with graduation audits (printing and organizing student files, filing and organizing clinical paperwork, assisting with calculations and double-check system)
6. Creates spreadsheet and documentation for states requiring placement reporting.
7. Assists Clinical Coordinator with a variety of documentation processes such as orientation, preceptor communication, etc.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.