Technical Communications Specialist

This individual will function as a technical resource for both internal and external customers by utilizing their technical background, training and expertise to assist in troubleshooting equipment and diagnostic issues.

$68640 - $80000 / year
Compensation & Benefits:
* 8% bonus potential
* Comprehensive benefits package
* Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Provide customers and locations with technical information and support when requested on equipment.
• Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
• Compile, review, and disseminate technical data.
• Develop a quality control system that includes metrics for tracking pertinent performance expectations.
• Propose training initiatives based on information collected through phone support.
• Work with the parts and service departments to help obtain technical information from OEMs.
• Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
• Maintain a database of technical solutions and share with service departments in the organization.
• Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Industry experience preferred.
• Experience and knowledge of call center operations.
• Proven ability to build relationships with customers, store personnel, and management
• Ability to evaluate and assess operations and respond to changing needs
• Strong leadership skills
• Strong communication skills (verbal and written)
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.