New

Developmental Disabilities Program Specialist

Washington County, OR
$29.31 - $35.62 Hourly
medical insurance, dental insurance, vision insurance, vacation time, paid time off, paid holidays, sick time, job share, retirement plan
United States, Oregon, Hillsboro
155 North 1st Avenue (Show on map)
May 10, 2025
THE POSITION Washington County Developmental Disabilities Division, under the Health and Human Services (HHS) Department, is hiring a full-time Program Specialist. About Us: The Washington County Developmental Disabilities Division supports the choices of individuals experiencing developmental and intellectual disabilities and their families within our community by promoting and providing services that are person-centered, flexible, community inclusive, and supportive of the discovery and development of each individual's unique gifts, talents and abilities. To learn more about the Developmental Disabilities Division, please use this link: Developmental Disabilities. Q&A Sessions: We will be hosting virtual question and answer sessions to help answer questions about the division and open positions. (If you need help with the virtual meeting link, please reach out to Nick Lamberger at Nick_Lamberger@WashingtonCountyOR.gov). Date and Time: Wednesday, 5/14, 12:00 - 1:00 PM Friday, 5/16, 12:00 - 1:00 PM To join the Q&A Sessions, please use this link: Join the meeting now About the Opportunity: The primary responsibilities for this position include, but are not limited to: On a monthly basis, process and submit payment for clients on behalf of Service Coordinators using online banking system and eXPRS. Serve as a primary contact for Personal Support Workers and Common Law Employers. Provide technical support to Personal Support Workers, Common Law Employers, Service Coordinators and peers on the administrative staff team regarding the technical aspects of authorization and payment of services. Process Personal Support Worker time sheets via the State payment system, eXPRS, and assist Personal Support Workers with needed corrections, resubmissions, and troubleshooting. As a subject matter expert, provide advanced level of support and training of the State payment and reporting system, eXPRS. Coordinate, assist, and ensure compliance with the program's policy and procedures. Provide consultation and technical assistance and/or training to County staff. Interpret, implement, and participate in the evaluation and development of internal policies and procedures related to the Developmental Disabilities program. Provide a high level of customer service to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities through a variety of different mediums; including but not limited to: telephone, email, mail, face to face, virtual setting, or in a collaborative office environment. Act as a liaison between the program, other county departments, local agencies, state agencies, service providers, and the public. Respond to requests and provide information to the public or other employees by phone or in person to ensure compliance and understanding of the Developmental Disabilities program rules, regulations or functions; listen to questions and either explain procedures according to program guidelines or refer individual to another appropriate source. Investigate and research complaints and recommend corrective action as necessary to resolve issues. Develop training materials and/or informative handouts. Copy, compare, and compile data to produce reports for supervisors and Service Coordinators by checking data, making necessary corrections, and producing data in final form. Compose, prepare, and verify the accuracy of a variety of materials which may include correspondence, meeting minutes, reports, contracts, forms, and other documents according to established procedures and statutes. Provide administrative support to Developmental Disabilities Division units as needed. This position may be eligible for a hybrid and/or alternative work schedules. Who we are looking for: We are looking for someone who enjoys helping the public and problem solving. The ideal candidate has the ability to be resourceful and proactive and work independently. They will have advanced technical computer skills, excellent customer service skills, and the ability to prioritize, multi-task, and work under pressure. They will also have the ability to train others, be a subject matter expert, identify inefficiencies and areas of improvement within the program, and help resolve them. In this position, it is essential to have the ability to collaborate and provide customer service to diverse individuals, specifically racially, ethnically, and socioeconomically diverse communities. This is done through a variety of different mediums; including but not limited to: telephone, email, mail, face to face, a virtual setting, or in a collaborative office environment. Additionally, the ability to learn and comprehend web-based systems and databases, as well as the Microsoft 365 products, is crucial in this position. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role, even if you believe you do not meet all the hiring criteria described above. Why Washington County? Are you interested in challenging, meaningful, and rewarding work? Join Washington County in our commitment to advancing racial equity. Our Board of Commissioners worked closely with various community stakeholders and subject matter experts to develop an Equity, Diversity, and Inclusion (EDI) Resolution. Adopted in February 2020, this resolution commits to the equitable delivery of Washington County's services, resources, and opportunities for growth and development to every county resident. Check Out Our Award-Winning Benefits & Wellness Program on the "Benefits" tab above! ESSENTIAL JOB DUTIES This position is classified as a Program Specialist. Classification descriptions are typically written broadly. To review this classification, please use this link: Program Specialist. MINIMUM QUALIFICATIONS Education and Experience: An Associate's Degree in a social service, business administration, or related field; AND One (1) year of work experience in program administration, development, evaluation, or coordination, and /or contract administration; OR Three (3) years of work experience in program administration, development, evaluation, and/or contract administration. Additional Licenses, Certificates, Physical Abilities and Specialty Requirements: Please be advised that this position is required to pass a criminal background check post offer. Please be clear and specific in the applicable sections of the employment application about how your background is relevant. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately* from your application.* SUPPLEMENTAL INFORMATION Washington County is committed to using a Merit-based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. Our commitment to you: Washington County values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply. Steps of the process: Apply today! In lieu of a resume, we ask that you complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Law. MQ Review: Human Resources will screen applications for MQs starting the week of when the posting closes. Additional preferred qualifications screening may be applied prior to the interview step depending on the number of applications received. Subject Matter Expert Review: Your responses to the supplemental questions may be evaluated and scored by a panel of subject matter experts. Your total score for this examination will affect your placement on the eligible list (a list of candidates eligible for interviews). Panel Interview(s): Generally, the top 6 - 8 candidates will be invited to participate in a panel interview. Conditional Offer: A successful candidate will be required to successfully clear a third-party background check as a pre-employment condition and the State of Oregon comprehensive background check as a condition of continuous employment. Please note: candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family. Veterans' Preference If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points . Accommodation under the Americans with Disabilities Act Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or e-mail: Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation. Status of Your Application You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email. If you "opt out" or "unsubscribe" from email notifications in NEOGOV, it will impact our ability to communicate with you about this and other recruitments. Questions (?) Regarding This Recruitment Yeji Seo, Talent Acquisition Partner Yeji_Seo@WashingtonCountyOR.gov Additional Resources: New to GovernmentJobs.com? Visit https://www.GovernmentJobs.com/home/ApplicationGuide for a comprehensive, step-by-step guide on the application process. For technical support, contact Government Jobs' Live Application Support at 855-524-5627. * Washington County is a drug-free workplace *