Pricing Specialist

About the Team/Role

This role will drive a better customer experience, reduce financial risk and better educate business stakeholders on available functionality to drive increased scale and efficiency. The primary function of this position is managing email boxes and facilitating the setup of specialized pricing. The Support position is required to maintain knowledge of all programs, practices, and procedures within the department. They are required to become proficient in multiple platforms and applications needed to support WEX customers. They are expected to meet department expectations for quality and productivity. The position relies on instructions and pre-established guidelines to perform the functions of the job. This role is expected to drive operational excellence by identifying opportunities to streamline processes, leveraging automation and AI tools where appropriate, and fostering a team environment that is adaptable to change and embraces new ways of working.

How you'll make an impact

OPERATIONAL TIMELINESS AND ACCURACY:
* Responding to requests from or on behalf of stakeholders with appropriate urgency
* Management of maintenance or other requests including adjustments, setups, etc. within deadlines and with minimal errors or follow-up issues;
* Seeking and implementing opportunities for efficiency and process improvement in the course of executing stakeholder support tasks and requests
ISSUE INVESTIGATION + RESOLUTION
* issue investigation and resolution, including but not limited technical, servicing, electronic files, network, settlement, site, reporting and billing.
* Success is measured by resolution time and merchant satisfaction.
MAXIMIZE RELATIONSHIPS:
* Manage relationships by building and sustaining client satisfaction with internal
stakeholders .
* Advocating for partner/merchant pricing needs, while ensuring best practices are followed.

* Acting as the main point of contact for day to day operations, and coordinating
communication between the stakeholder and all functional areas within WEX.

REPORTING
* Management of pricing reporting, inclusive of audit and other auxiliary reporting such as volume and performance tracking reports; facilitating creation of customized reporting to support special circumstances.
* Must be comfortable in providing various reporting needs as required internally utilizing MS Word, Excel, and PowerPoint.
* Ensure full comprehension and accuracy of all reporting before sharing with stakeholders

Experience you'll bring

Minimum Required Qualifications for Consideration:
* Bachelor's degree and/or minimum of 1 year of experience in a comparable role.
* Effective oral and written communication skills
* Results driven, action orientated and self-motivated
* Flexible/Adaptable to change
* Ability to collaborate cross-functionally; interpersonal and customer service skills with the
ability to ascertain information and maintain dialogue with multiple teams.
* Time management, prioritization skills, goals setting, planning and work scheduling skills
* Analytical and problem solving skills.
* Must successfully pass a background investigation.

Preferred Qualifications:
* Ability to effectively and calmly operate within a complex and changing environment.
* Ability to identify opportunities to improve performance and efficiencies within department
and self
* Excellent interpersonal skills