Sr. Process Improvement Specialist

We are seeking a senior-level Sr. Business Process Improvement Specialist to support the Defense Health Agency (DHA). This role will lead structured efforts to analyze, streamline, and improve data governance, analytic workflows, and cross-functional performance management practices. The Specialist will support enterprise transformation objectives through the implementation of evidence-based process improvement methodologies, process governance frameworks, and performance evaluation mechanisms. This role emphasizes collaboration with multiple functional areas-data management, information delivery, measure development, and analytics-to establish optimized and repeatable business processes that enhance decision-making and improve outcomes across the Military Health System (MHS).

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers' unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!

Key Responsibilities:

Lead business process improvement and reengineering efforts focused on optimizing workflows across data governance, knowledge management, analytics, and reporting functions.

• Conduct maturity assessments of analytic and data management capabilities; identify process bottlenecks and propose process redesign or automation approaches.

• Support the development of enterprise Key Performance Indicators (KPIs) and structured frameworks to evaluate performance improvement initiatives.

• Design and implement governance mechanisms aligned with the Data Administration Management Association (DAMA) framework and other industry best practices.

• Facilitate workshops and cross-functional engagements with stakeholders to identify process inefficiencies, establish standard operating procedures, and develop improvement roadmaps.

• Collaborate with teams to ensure enterprise measures are supported by optimized data flows and analytic processes.

• Contribute to the development and sustainment of dashboards, workflows, and continuous improvement initiatives supporting clinical and business performance.

• Document process baselines, target states, and improvement plans using process modeling and mapping tools; ensure proper version control and traceability.

• Provide training, mentoring, and guidance on process improvement methodologies and tools.

Minimum Requirements:

• Bachelor's degree in Business, Industrial Engineering, Public Health, or a related field; advanced degree preferred.

• 10+ years of experience in process improvement, Lean Six Sigma, or business transformation within healthcare or federal government environments.

• Formal training or certification in process improvement (e.g., Lean Six Sigma Green or Black Belt).

• Experience applying process improvement techniques to large-scale data and analytics environments.

• Strong facilitation, documentation, and change management skills.

• Familiarity with process modeling tools and data pipeline/ETL concepts.

• Excellent written and verbal communication skills, including executive-level briefings.

• Ability to obtain and maintain a Secret clearance.

Preferred Qualifications:

• Experience supporting DHA, MHS, or other federal healthcare organizations.

• Experience implementing process governance frameworks aligned with DAMA, CMMI, or similar.

• Familiarity with analytics platforms (e.g., Power BI, Tableau, SAS), and SharePoint-based knowledge management systems.

• Experience working in Agile environments and with performance management systems.

• Training in project or change management (e.g., PMP, Prosci).