Cloud Support Specialist I

Cloud Support Specialist I

Santa Barbara, CA

Yardi is a global software company providing innovative
property management solutions and services in every real estate market.
We are focused on providing our customers with superior products and
outstanding customer service. We are passionate about technology and
believe work should be fulfilling and fun! We are committed to our
customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with
great customer service skills to provide technical support for clients for our
Cloud Services products!

What you will do

• Use your expertise to configure, support, and troubleshoot
  Yardi Cloud environments.
• Effectively install and configure Yardi SaaS products.
• Use your strong customer service skills to provide
  phone-based Level 1 & 2 environmental support for Yardi customers.
• Monitor and respond to system alerts and maintain and
  improve documentation.
• Work effectively in a team environment and collaborate with
  international team members and liaise with global counterparts as required.
• Participating in an enterprise 24x7x365 support environment
  with weekend and on call work required.

What you need to have

• Bachelor's Degree in Computer/Engineering Sciences, Math, or
  related discipline, or one (1) year of equivalent experience in IT/Cloud
  related field.
• Exposure to SaaS technologies; IIS, server virtualization,
  SQL, PowerShell
• A passion for technology and strong problem-solving skills
• Ability to learn new software and troubleshoot processes
  quickly.
• Good analytical, organizational skills and attention to
  detail.
• Excellent verbal and written communication skills.
• Strong customer service mindset and the desire to go the
  extra mile.
• Strong interpersonal skills and the ability to thrive in a
  team oriented environment.
• Occasional weekend, holiday, or evening work
• Up to 5% travel required.

What would be helpful to have

• One plus (1+) year of experience professionally serving
  customers in a technical support role.
• Former IT experience and training. Experience with Windows
  Server, Internet Information Services (IIS) and SQL preferred.
• Relevant IT qualifications preferred.

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn new technology and develop professionally
• Competitive compensation
• Comprehensive benefits - Medical/dental, paid time off, sick
  time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we've created a team of over 9,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products and fostering a collaborative work environment. Yardi
is a place where people with a wide variety of cultural and life experiences
come together to make a difference. Our corporate culture stresses
integrity, respect, trust, responsibility, and fun! Come join our growing
team!

#YardiCareers #TeamYardi #hiring

$28/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*ga

#LI-Hybrid