Business Technology Manager

Symetra has an exciting new opportunity to join us as an Business Technology Manager!

About the Company

Symetra Investment Management ("SIM") is a SEC-registered investment advisory firm with approximately $75 billion in assets under management as of December 31, 2023. Symetra Financial Corporation ("SFC"), a diversified financial services company with $59 billion in assets as of December 31, 2022, headquartered in Bellevue, Washington is the sole shareholder of SIM. SFC is the holding company of Symetra Life Insurance Company ("Symetra Life"), which was founded in 1957, and has insurer financial strength ratings of 'A' by A.M. Best and Standard & Poor's and 'A1' by Moody's. Symetra Life is among the top 40 largest life insurance companies in the United States (based on statutory admitted assets as of December 31, 2022) and has approximately 1.7 million customers and over 2,200 employees nationwide. SFC is a wholly owned subsidiary of Sumitomo Life Insurance Company, a mutual life insurance company with head offices in Osaka and Tokyo, Japan. Founded in 1907, Sumitomo is one of the largest life insurance companies in Japan with $319 billion of assets as of March 31, 2023. SIM currently plans to enter the third-party investment management market in the short to intermediate term.

About the Opportunity

We are seeking a dynamic and experienced professional to join our Technology team as a Business Technology Manager. This unique role combines the critical skills of technical platform support with the operational expertise of business operations. The ideal candidate will have a strong background in technical platform management, technology integration, business operations, data management, and project coordination, particularly within the investment management industry. This role requires a proactive leader with excellent analytical, communication, and problem-solving skills.

What you will do

• Ensure the continuous operation and performance of business application platforms by performing regular maintenance, applying updates, and leading system upgrades.
• Implement and supervise security measures to protect data and ensure compliance with industry regulations and company policies.
• Provide technical support to users, resolve platform-related issues, and conduct training sessions to improve user proficiency and adoption of the platform.
• Coordinate with external vendors for platform-related services, manage vendor relationships, and coordinate the resolution of any vendor-related issues or bugs.
• Continuously monitor platform performance, identify areas for improvement, and implement optimization strategies to enhance efficiency and user experience.
• Develop and maintain disaster recovery plans to ensure business continuity in the event of system failures or other disruptions.
• Maintain comprehensive documentation of platform configurations, processes, and changes. Generate regular reports on platform performance and issues.
• Actively engage with collaborators to understand their needs, objectives, and constraints. This involves conducting interviews, workshops, and meetings to gather detailed and accurate requirements.
• Handle the full lifecycle of vendor integration, from initial business requirements and vendor selection to implementation and business model integration. .
• Contribute to data governance practices to define and improve data lineage, processes, accuracy, and cataloging.

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are crafted to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $113,700 - $189,400 plus eligibility for annual bonus program.

Who you are

• Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field. An advanced degree or certification (e.g., MBA, PMP) is preferred.
• 5-7 years of experiencein the investment management industry.
• Proven track record in maintaining and upgrading investment management platforms, ensuring their continuous operation and performance.
• Demonstrated experience managing system upgrades, conducting disaster recovery tests, and maintaining test environments.
• Sophisticated understanding of investment systems and full-cycle vendor product management.
• Experience coordinating external vendors for platform-related services, handling vendor relationships, and being responsible for the resolution of any vendor-related issues or bugs
• Programming and data management experience strongly preferred.
• Strong analytical, problem-solving, and communication skills, with the ability to translate sophisticated business processes into actionable requirements.
• Prior experience in the fixed income asset class.
• Advanced level knowledge of Power BI, SQL and Office 365 and knowledge of VBA and other programming and automation tools.
• Strong understanding of business operations within the investment management industry.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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