New

Collections Supervisor

WillScot
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Maryland, Baltimore
901 South Bond Street (Show on map)
May 09, 2025
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative exible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: We are seeking a dynamic Collections Supervisor to lead a team of collectors responsible for managing accounts receivable and driving down delinquency. Reporting to the Manager of Collections & Director of Collections, this role requires strong leadership, analytical, and communication skills in a fast-paced, B2B environment. The ideal candidate will be experienced in coaching and developing strong teams, implementing best-in-class collection practices, and partnering with peers and leadership to ensure AR health. WHAT YOU'LL BE DOING: Team Leadership & Development Manage and develop a team of 8+ collectors Interview, hire, train, coach, evaluate, and when necessary, discipline and terminate staff Conduct performance reviews and coach teams to improve KPI results Collections Oversight & AR Management Assist in assigning aging portfolios and workloads to collectors Monitor delinquency trends and drive improvement initiatives Review and approve/deny repo and bad debt write-off requests Oversee timely and appropriate collection actions including skip tracing, demand letters, lockouts, and third-party placements Conduct regular aging reviews with collectors and leadership and ensure accounts are worked thoroughly Oversee responsibility of an assigned portfolio of clients Reduction in >90-day delinquency Improvement in DSO and aging bucket KPIs High team engagement, retention and succession planning Increased customer satisfaction from timely and professional resolution of disputes Customer Interaction & Escalation Management Handle escalated customer collection calls and assist with account reconciliations Support collectors with complex or high-risk accounts Correspond with delinquent customers as needed Reporting & Analytics Run and analyze departmental and performance reports Track and report on key metrics and team KPIs Complete special projects or assignments as directed by the Director of Collections EDUCATION AND QUALIFICATIONS: High School Diploma or GED required; Associate degree preferred Minimum three years of supervisory experience Minimum 8 years Commercial collections and/or credit experience as well as experience in managing severely aged AR B2B collections background required; construction industry experience strongly preferred Familiarity with lien laws and working with contractors, subcontractors, and suppliers preferred Knowledge of collections policies Strong Proficiency in Excel and ERP systems Salesforce and GetPaid experience preferred Strong negotiation skills Knowledge of payroll Intermediate computer skills Ability to multitask Excellent verbal, written and presentation communication skills with a professional demeanor High attention to detail and strong organizational skills Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!