New

Infrastructure & Research Technology Support Specialist

University of Arkansas
United States, Arkansas, Fayetteville
346 North West Avenue (Show on map)
May 09, 2025
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: Type of Position:Professional Staff - Project/Program Administration Workstudy Position: No Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: Division of Agriculture of the University of Arkansas The University of Arkansas System Division of Agriculture is a state wide campus, with faculty based on University campuses, at Research and Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas Cooperative Extension Service (CES), and is home to more than 1400 employees. The Division was established in 1959 and is headed by the Vice-President for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System Administration. As an employer, the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process and require reasonable accommodations, please contact the Division's Office of Inclusion, Access, and Compliance at compliance@uada.edu. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-671-2219 or 479-502-9820. Department:IT Information Technology Department's Website: Summary of Job Duties:The Infrastructure & Research Technology Support Specialist plays a critical role within the University of Arkansas Division of Agriculture (UADA) Division Information Technology Services (DITS) team. This position supports the implementation, maintenance, network infrastructure, and all research technologies across all supported UADA departments and programs. The Infrastructure & Research Technology Support Specialist position is responsible for implementing and supporting the needed technology for research and academic support while also supporting critical IT infrastructure for operational needs which includes but is not limited to network equipment maintenance, indoor/outdoor wireless network support, research software support, server support, building security systems, etc. This role supports technologies used by UADA faculty, staff, and students while executing technology strategies that support the institution's mission. This position provides end-user support (e.g., computer technical support, software application support, printer/scanner/copier support) to users on the Fayetteville main campus, the UADA Shult Agricultural Research & Extension Center, Research stations, and the Arkansas Agricultural Experiment Station headquarters and surrounding facilities. This position will support special projects related to start-up research projects that further the mission of UADA. This role will also assist with ITS Help Desk coverage, providing general end-user problem resolution for Division and University owned hardware and software. Key Responsibilities: End-User Support: Provide desktop computer, laptop computer, mobile device, and accessory/peripheral support to UADA end-users at all supported locations. This will require some hands-on, in-person support while also requiring some remote support as well. Technology Integration & Management: Oversee the deployment and maintenance of technology infrastructure supporting research and academic activities including classroom technology support. Ensure the integration of new technologies to enhance teaching, learning, and research. Research Support and Innovation: Facilitate faculty and student use of technology in research and academic settings. Promote and support innovative uses of technology in instruction and research. Provide training and support for research software and tools. Assist in the development of data management plans and research data repositories. Collaboration and Communication: Communicate effectively with stakeholders to understand their technological needs and provide solutions. Training and Development: Design and deliver training programs for faculty and staff on the use of academic technologies in classrooms, conference rooms, auditoriums, laboratories, etc. Promote best practices in the use of technology for teaching and research. Train key IT personnel on the UADA DITS team to ensure academic and research technologies are supported properly by UADA DITS Helpdesk and Field Operations teams. Stay current with emerging technologies and trends in higher education. This position reports to the UADA Division Information Technology Services Director of Infrastructure & Research/Academic Technologies. The position is based in Fayetteville, Arkansas and will require some travel across the state. Qualifications: Minimum Qualifications: Bachelor's degree in appropriate Information Technology, Educational Technology or with an emphasis on Information Technology. Preferred Qualifications: Strong understanding of the organization's goals and objectives. Minimum of 1 year of experience supporting end-users in a higher education environment. Exceptional interpersonal skills, with a focus on listening and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language to non-technical staff and end users. Keen attention to detail, memory of patterns, and interest in problem-solving. Proficiency in English. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must be able to manage multiple projects/tasks concurrently, prioritize requests, and complete assignments within an estimated timeframe. Solid relationship management and performance management skills. Ability to motivate and direct team members. Skilled at organizing, prioritizing, and multitasking. Excellent written and verbal communication skills. Knowledge, Skills & Abilities: Be able to work with users, faculty, contractors and University IT Services at the University of Arkansas. Familiarity with specific software, industry standards, or relevant regulations. Also be able to read drawings and site surveys. Proficiency in using tools, techniques, or methods, such as data analysis, project management, or customer service. Ability to manage and coordinate work with contractors and vendors. Natural aptitudes or talents, such as problem-solving, critical thinking, or leadership. Additional Information: Salary Information: Required Documents to Apply: Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Criminal Background Check The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent, non-discriminatory manner consistent with the state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:Manipulate items with fingers, including keyboarding, Repetitive Motion Frequent Physical Activity:Climbing, Driving, Kneeling, Lifting, Sitting, Standing, Talking, Walking Occasional Physical Activity:Climbing, Driving, Hearing, Lifting, N/A, Sitting, Standing, Talking, Walking Benefits Eligible: