Member Services Associate

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  Maximize customer experience by fielding in-bound calls as assigned in the phone queue
  
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  Answer customer e-mail inquiries as assigned
  
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  Manage time effectively by prioritizing urgent tasks
  
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  Provide top notch, friendly and knowledgeable service to subscribers and potential subscribers. Handle all customer interactions professionally, respectfully, patiently, and cooperatively
  
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  Maintain a high-level knowledge of products, campaigns, and promotions to engage in productive conversations with subscribers/potential subscribers. This involves reviewing manager/publisher/marketing communications, studying and reviewing notes and staying intimately familiar with the website layout and content
  
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  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  
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  Make active efforts to generate sales to current or potential new subscribers. Encourage customers to consider additional services and/or recognize the worth in current service(s) as a part of our value-added approach. Prior sales experience is not required
  
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  Maintain department standards with regard to service levels, call/email quality, call/email volume, retention and sales
  
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  Work collaboratively with colleagues as a dependable member of the team
  

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  Bachelor's Degree; or in lieu of degree, previous customer service experience is accepted
  
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  Basic understanding of and genuine interest in finance and investing is preferred
  
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  Self-starter with a positive attitude
  
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  Excellent time management and interpersonal skills. Ability to remain professional at all times
  
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  Able to be consistently prompt and reliable to maintain appropriate staffing level
  
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  Exceptional oral and written communications skills, including the ability to speak clearly and understand the speech of others
  
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  Able to answer a high volume of customer calls, e-mails as assigned, and handle multiple tasks simultaneously
  
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  Able to exercise sound judgement and provide quality customer service in high pressure situations
  
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  Able to build rapport with customers and colleagues
  
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  Able to learn the company's product offerings through training and relay information and options to customers as appropriate
  
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  Sedentary work that primarily involves sitting/standing
  
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  Visual acuity for reading and using the computer
  
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  Ability to use the phone/computer/keyboard/mouse/general office equipment for extended periods of time
  
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  Fluency in the English language
  

At Stansberry Research, we thrive on new ideas and the entrepreneurial spirit. Naturally, we always look for new people, explorers, and innovators. If you are interested in a career where your ideas won't only be heard but rather celebrated, we'd like to hear from you.

Founded in 1999 and based in Baltimore, Maryland, Stansberry Research is the largest independent source of financial insight in the world. It delivers unbiased investment advice to self-directed investors seeking an edge in a wide variety of sectors and market conditions.

Stansberry Research has nearly two dozen analysts and researchers - including former hedge-fund managers and buy-side financial experts. They produce a steady stream of timely research on value investing, income generation, natural resources, biotech, financials, short-selling, macroeconomic analysis, options trading and more.

The company's uncompromised insight has made it one of the most respected and sought-after research organizations in the financial sector. Stansberry Research has nearly 1 million readers and more than 250,000 paid subscribers in well over 100 countries.

As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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