New

HR Sr Managing Consultant-Service Center of Excellence

University of Georgia

retirement plan

United States, Georgia, Athens

May 09, 2025

Posting Details

Posting Number	S13560P
Working Title	HR Sr Managing Consultant-Service Center of Excellence
Department	UHR-Transaction Services
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	Internal (PEP)
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday - Friday, 8am - 5pm
Advertised Salary	Commensurate with experience
Posting Date	05/08/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	06/01/2025
Special Instructions to Applicants	This position is only available to current UGA employees.
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	HR/EEO/OD Professional
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	2 or more years' experience in human resources management with a focus on background investigation processing and policy implementation. Is able to work independently to apply standard operating procedures and utilize the appropriate methods to address client needs. Experience with working with campus partners in response to audits, such as Procurement, Internal Auditing, Office of Legal Affairs, and UHR Workforce Engagement. Considerable knowledge and an understanding of a wide variety of organizations, jobs and people. Has experience working directly with background vendors. Has developed and maintains a general knowledge of higher education and industries to understand the basic drivers of business effectiveness and typical business models.
Position Summary	The Senior Managing Consultant for Transaction Services' elevated role provides professional consultation for human resources that support the university and department in achieving stated goals and objectives. With increased responsibilities within the Senior Managing Consultant role, this position will not only continue to fulfill the essential job requirements but will lead initiatives that align human capital with organizational goals and efficiencies. This role is instrumental by leading the efforts and oversight of background investigation processing within UHR. This role will consistently review and update standard operating procedures (SOPs) surrounding escalated background check review. This includes internal review of backgrounds (standard and escalated cases) and oversight of the escalation to the Background Investigation Officer ( BIO) and the Background Investigation Committee ( BIC). This role will also act as a point of escalation and a collaborator between Transactions Team members and leadership (both Transactions leadership and Senior-level leadership, when applicable). Additionally, this role will be a main point of contact for the background vendor representative(s). Elevated HR Sr. Consultants understand and can effectively execute the decisions associated between HR programs and activities with minimal supervision. This progressive role produces collaborative work relationships and responds to internal and external client's needs consistently and accurately. This role is a point of escalation for background investigation processing and compliance within the Services team and UHR. This role is able to provide guidance not only due to the technical knowledge of the work but is able to operate autonomously as a result of the successful, acquired understanding of the policy and procedures surrounding background investigations. Elevated HR Sr. Consultants enhance the Services team's experiences and benefits UGA's campus at large. The role interprets and acts on policies and practices with alignment to the organization's best interests and advises internal and external clients to make decisions impacted by laws, policies, procedures, and research. This role facilitates, negotiates, develops, and takes related actions to solutions to human resources issues, up to and including the background investigation processing. Primary Responsibilities: Strong contributor by proposing, creating and implementing process improvement changes with regard to procedures dictated by the USG Background Investigation policy. Oversees the process and meeting preparation for background investigation reviews for the Background Investigation Officer (BIO) as well as the Background Investigation Committee (BIC). Leads training efforts for team members whose focus area is background investigations. Works with fellow Transactions team Seniors regarding cross-training and leveraging resources. Gather and analyze data in response to background investigation audits, such as PCard audit or other annual reviews, as well as background data upon request. Organizes and presents findings, questions, and/or feedback through Transactions leadership or others as appropriate. Excellent organizational and communication (written and verbal) skills, communicating with subordinates, peers, and executive-level leaders. Participates in the Services Leadership meetings, up to and including providing regular presentations of areas of focus and impacts. Proven ability of work performance standards and is an established resource to work with employees, UHR leaders, and for campus partners. Fosters these relationships to drive business processes and HR initiatives. Demonstrates a high level of competency and can take the necessary actions across systems including current and previous background vendors, and other utilized systems as needed. Possesses a high level of integrity, discretion and sense of confidentiality. Is a role model for positive relations, confidentiality, trust and has the credibility of consistent, reliable work performance. Results driven approaches to work, while remaining flexible and collaborative. Balances business needs with employee needs, while focusing on the execution of campus deliverables and adhering to service level agreements. Properly advises and applies action to internal and external partners for institutional, system level, state and federal policies and practices.
Knowledge, Skills, Abilities and/or Competencies	Adaptability & Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Functional Knowledge & Skills - Demonstrates skills and knowledge relevant to one's own function or work group. Initiative - Job requires a willingness to take on responsibilities and challenges. Institutional Knowledge - Knowledge of the processes, systems, cultural values, and policies that makes up the organization. Integrity - Job requires being honest, transparent, and ethical. Judgment & Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Oral Communication - The ability to communicate information and ideas in speaking so others will understand. Organization - The ability to manage one's own time and the time of others. Written Communication - The ability to communicate information and ideas in writing so others will understand.
Physical Demands	Standard for an office environment.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Operations

Leads and manages service processes and controls; identify gaps and inefficiencies and takes actions to resolve these processes.
Is a cross functional elevated role and a point of contact within Services, within UHR organizational teams, or with external partners on campus where applicable.
Possesses an advanced knowledge of UHR Systems. Demonstrates a high level of competency of the unit and proficiency across multiple systems including current and previous background investigation vendors.
Serves as a point of escalation within the Transactions team for Sr. Managing consultants and HR Managing Consultants. Partners with Assistant Director and Director as needed.
Leads the coordination and the technical training of the background investigations within Transaction Services Team. Responsible for identifying gaps and addressing additional training opportunities with background investigation processes. Partners with other Senior Consultants on cross-training efforts.
Responsible for reviewing both standard and escalated background investigation results and determining next steps for approval or further escalation.
Oversees the background investigation escalation process with regard to preparation for the BIO and BIC meetings, respectively. This includes professional and timely communication with BIO and to BIC members.
Communicates background investigation information and results as requested. Shares insights and makes outreach to candidates and department representatives when necessary.
Makes decisions and takes actions necessary to perform background investigation resolutions. Involves vendor representative and/or Transactions leadership as appropriate.

Percentage of time

Duties/Responsibilities

Shared-services

Participates in the Services Leadership meetings, up to and including providing presentations of areas of focus. Prepares reports for key stakeholders as needed.
Schedules and participates in the interview and decision selection process to support staffing team positions and vacancies.
Enhanced analysis of established systems and takes documentable actions to improve processes and procedures.
Responsible for the planning and the execution of plans to develop team members and to ensure their skills, knowledge, and responsibilities align with the unit's goals.
Manages and leads the implementation and administration of HR programs, policies, and procedures within background investigations.
Serves as a liaison to internal stakeholders and by the work associated with elevated role.

Percentage of time

Duties/Responsibilities

Compliance

Runs reports and queries to ensure background investigations are processed timely and within service level expectations. Includes running reports in response to audits.
Escalates vendor-related concerns with background vendor representative(s). Coordinates efforts with Assistant Director and Director.
Maintains and applies/advises knowledge to action in regard to current, local employment laws, best practices and ensures UGA's policies are legally compliant.
Leverages skill sets in adaptability, organizational acumen, data analysis, decision making, and establishing trust to guide and shape strategic solutions within the parameters of organizational hierarchy, processes, systems and polices.
Provides Services Leadership team data as needed with regard to background investigations processing and/or process improvements. Leads the communication of the data and the communications concerning the work assignments and goals.
Audits and analyzes data to ensure data integrity, internal controls, and confidentiality. Assesses and implements retention guidelines for background investigation documentation.
Is a role model to UGAs values and leadership principles; handles sensitive employee issues as needed; and drives employee engagement initiatives.

Percentage of time