Resident Services Specialist

The Resident Services Specialist may be assigned to work in any of the three Residents Services positions within the department and will be expected to perform the duties of that position.

• Greets all guests and residents in a friendly manner, striving to know each individual by name and provides excellent service to residents, family members, guests, vendors, and other employees.
• Provides excellent service to residents, family members, guests, vendors, and other employees.
• Manages emergency situations based on the Company's safety and disaster policies.
• Complies with HIPAA and confidentiality guidelines and standards.
• May perform CPR and render First Aid in emergency situations.
• Identifies and reports deviations from safe practice.
• Attends scheduled staff meetings, in-services, and seminars as required.
• Receives and directs all incoming calls.
• Operates and manages a variety of systems and technology such as switchboard, fax and copy machines, postage machine, computer, and radios.
• Responds to emergency response system and other community systems and notifies appropriate staff and proper authorities. Documents response and outcomes.
• Ensures the security, safety and well-being of all residents, staff, and visitors. Ensures the premises are secure and safe.
• Conducts assessments of the community to protect assets relative to theft, assault, fire and other safety and security measures.
• Parks and retrieves resident and guest vehicles according to traffic laws, regulations and community policies.
• Assists passengers entering and leaving their vehicles in a courteous and professional manner.
• Assists with resident packages and parcels as needed.

• Ability to assess and conceptualize the security needs of the community and act accordingly, especially in emergency situations. Excellent oral communication skills including a clear speaking voice.
• Able to read and communicate in English.
• Demonstrates patience and the ability to deal with the stress and the needs of older adults.
• Maintains a courteous and professional manner through interactions with others.
• Excellent organizational skills and ability to manage multiple tasks. Ability to deal with stress and act responsibly with good judgment in an emergency situation.
• Education: High school diploma or G.E.D. equivalent is preferred.
• Work Experience: Prior security experience and prior experience in a customer service environment is preferred.
• Licensure / Certification: Must possess a valid and current driver's license, where applicable. Current American Red Cross CPR and First Aid certifications are required or must be willing and able to become American Red Cross CPR and First Aid certified. External Defibrillator (AED) certification is preferred. OSHA, FEMA and other certifications (e.g. International Foundation for Protection Officers) is preferred.

The application window is anticipated to close within 30 days of the date of the posting.