Medical Collections Representative

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Knoxville
May 07, 2025
Description Position Summary: Responsible for timely and accurate follow-up on high volume workload of self-pay accounts for a multi-specialty physician billing office. Respond to a minimum of 22/32 tasks per day or an equivalent work assignment plus other daily duties as assigned. Meets or exceeds minimum expected work quality and quantity metrics as defined by department leadership. Job Description: On-Site Shift: Monday-Friday 8am-4:30pm (First day will start at 9:00am) * Understands Patient Accounts/Customer Service process including HIPAA policy regarding patient confidentiality guidelines. * Communicates effectively with patients/public, co-workers, physicians and or their offices, and other office personnel using verbal, nonverbal and written communication skills. * Handles inbound telephone inquiries regarding patient accounts in compliance with the CMG policies. Interprets and explains charges, services, payment resolution, financial application guidelines, and office policy regarding payment of their bills. Knowledge of bankruptcy law and guidelines. Review outstanding self-pay accounts for collection efforts and adheres to the CMG private pay collections policy. Ability to work effectively with extended business office patient accounts. Assist with inbound telephone calls and route accordingly. Utilize online banking application to post patient credit card phone payments. Negotiate payment arrangements on past due balances. Receive and record changes in patient information. Demonstrates promptness in reporting for and completing work-ensuring follow-through on assigned tasks. Pay and Benefits* The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in knoxville,TN. Application Deadline This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.