Principal Returns Specialist - Chantilly, VA

Job Summary:

Mercury Systems has a great opportunity for a Returns Program Manager in our Chantilly, Virginia location who will be responsible for overseeing the end-to-end returns process, ensuring high levels of customer satisfaction and operational efficiency. This role requires a strategic thinker and deep expertise in returns management, particularly within the aerospace and defense industry.

Job Responsibilities:

• Continuously analyze and improve returns processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Act as the primary point of contact for major returns issues, resolving escalated customer concerns and ensuring a positive resolution.
• Ensure all returns processes comply with industry regulations and company policies, maintaining accurate documentation and reporting.
• Work closely with other departments, such as Sales, Logistics, Quality Assurance, and Engineering to streamline the returns process and address root causes of returns.
• Utilize data analytics to monitor returns trends, identify opportunities for improvement, and provide regular reports to senior management.
• Identify potential risks in the returns process and develop mitigation strategies to minimize impact.

Required Qualifications:

• Typically requires Bachelor's degree in business administration, Supply Chain Management, Engineering, or a related.
• Typically requires 6 years of experience in returns management, customer service, or supply chain management within the aerospace, defense, semi-conductor or microelectronics industries.
• Experience in leading and managing teams, with a track record of driving process improvements and achieving high levels of customer satisfaction in a cross-functional or matrixed environment.
• Experience with aerospace and defense industry standards, regulations, and best practices related to returns and customer service.
• Experience in returns management systems and tools.
• Experience working collaboratively across departments and build strong relationships.

Preferred Qualifications:

• Oracle ERP experience.
• Relevant certifications such as Six Sigma, Lean, or PMP.
• Excellent problem-solving, analytical, and decision-making skills; strong communication and interpersonal.
• Customer-focused mindset with a commitment to delivering high-quality service.

"This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government."

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

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