Service Coordinator

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Service Coordinator to join the team! This position provides customer service at a local level answering routine questions, issues about products or services from customers. Along with providing customer support, this position is responsible for the efficient routing or service work. The incumbent may also take escalated customer calls including billing questions, product support, and determine appropriate solutions or responses. Typically requires a high school diploma and 5 plus years of related experience.

• Supports daily functions of retail operations team, including permitting, scheduling, bill of lading, etc.
• Performs the daily operations of the service routing and scheduling function as well as monitors operational process compliance and productivity of service work.
• Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.
• Serves as the primary point of contact for project communications.
• Proactively communicates with the customer during each step of the project, including follow-up once complete.
• Notifies the CSM and DM's as to all regulatory requirements within each local, prior to initiating each site plan.
• Ensures that appropriate site plans are completed, collected and filed on shared folders. Evaluates for accuracy and legitimacy.
• Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.
• Maintains, documents and publishes a proficient timeline with each project.
• Requests utility surveys, as not to inhibit a timely installation.
• Submits tank set service orders, per the project timeline and service reservation calendar.
• Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.
• Requests all necessary inspections during applicable phases of the project.
• Follows up to gain all inspection approvals. Records, files and communicates appropriately.
• Provides regular updates with the leadership team on active projects, challenges and completions.
• Maintains an effective balance with communication, customer service, documentation and step process initiation.
• Provides back-up (peak time coverage) support to CSS customer service team when work permits.

• High school diploma or equivalent required.
• 5 plus years of customer service experience required.
• Advanced Excel skills.
• Basic accounting skills.
• Strong organizational skills.
• Typing and data entry experience.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
• Ability to get along with others and work within a team environment.