Code CARE Program Manager
Children's Hospital Administration Job Summary The Code CARE program is intended to provide support to an environment of open and respectful communication and problem solving between and among clinical treatment teams, patients and their families.
Healthcare systems may not allow adequate access to, nor be adequately responsive to Black, Indigenous and People of Color and other groups. This may include people living in under-resourced settings who are managing in the face of tremendous stressors. Add to this, encounters with the healthcare system can be extremely stressful as patients and families are attempting to cope with the stress of medical illness and treatments. As health care providers, we want interventions to be conducive to a safe, respectful and healing environment. But without awareness of our potential biases and humility in our interactions with patients and families, we might unwittingly contribute to their stress, to re-traumatization and to challenging interactions
The Code CARE Program Manager will lead an inter-professional team and processes that will support patients, families and the clinical team to approach challenges in a safe, equitable, trauma informed framework and reduce the need for de-escalation and utilization of security and law enforcement.
The Code CARE Program Manager will ensure that our safety and support efforts are grounded in anti-racist philosophy and methodology and are trauma informed. The Program Manager will lead efforts to ensure partnership among leaders that will help build our institutional capacity for racial humility and trauma informed approaches to support and safety, as well as collaborating with external partners and resources that may help address the needs of the populations for whom safety calls are disproportionately made.
Department
Applies extensive knowledge of quality data analysis and / or improvement (QI) concepts, methodologies, and data collection and abstraction techniques to substantial projects of large scope and high degrees of complexity. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $140,800 - $219,300 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Behavioral health care services at UCSF Benioff Children's Hospital Oakland emphasize a collaborative family centered approach and interface with all systems of care that serve children birth to 21. With $22 million in services, grants, and contracts, our mental health and developmental services are provided in the hospital setting, local schools, community-based settings and homes. We are committed to delivering culturally accountable, evidence based, and trauma informed behavioral health care to the children in our community, including those with the highest risk and need, and those who are marginalized or underserved. Behavioral health care services encompass 17 service-based programs and 135 multidisciplinary staff, with an aim to be the premier behavioral health care institution for children in northern California, with proficiency in clinical care, training, research and evaluation and policy. Required Qualifications
- Bachelor's degree in nursing or other healthcare profession, or a combination of comparable clinical education and / or experience.
- Master's degree in related areas such as Mental Health, social work, psychology, family counseling, human services, etc.
- Minimum of 5 years' relevant work experience
- Minimum one year experience providing crisis-based mental health services with children, adolescents and families.
- Experience or certification in treating and recognizing intimate partner violence, trauma and attachment disruption.
- Previous experience working with children and adolescents with severe acute and/or chronic physical illness and disabilities.
- Advanced skills to influence and persuade staff, management, and clinicians at all levels and across departments.
- Experience working as part of a behavioral rapid response team (BRRT) or managing/leading it.
- Advanced knowledge and understanding of clinical counseling principles, methods, procedures, and standards.
- Advanced knowledge of legal and ethical issues related to patients' rights.
- Advanced ability to develop and present educational programs and / or workshops.
- Advanced problem-solving and critical-thinking skills.
- Ability to work in a highly collaborative manner with diverse client group.
- Advanced verbal and written communication with the ability to influence and persuade.
- Skills associated with program development and implementation.
- Experience in de-escalation techniques that use trauma informed care and community engagement.
- Experience in developing and implementing trauma-informed treatment plans and services.
- Experience working with multi-disciplinary teams.
- The program manager must be grounded in anti-racism principles and have experience in promoting equity within their institution/ organization.
- Experience (internship/career) in healthcare and/or mental health.
- Knowledgeable about mandated reporting parameters and LPS hold qualifications.
- Knowledgeable in developmentally appropriate de-escalation strategies/anxiety reducing techniques.
- Demonstrated ability to react immediately, yet calmly, to crisis situations and quickly build rapport with people in crisis. Also have an ability to maintain professional boundaries and be able to effectively manage high levels of stress.
- Demonstrated skills and abilities in providing and managing to children, adolescents and families who are experiencing emotional dysregulation or are in crisis; ideally would have experience utilizing Motivational Interviewing interventions with youth and families
- Proven experience with trauma informed systems.
Preferred Qualifications
- Licensed in a behavioral health counseling discipline (Licensed Psychologist, LCSW, LMFT, LMHC, LPCC, LPC)
- Current basic life support (BLS) certification
- Epic experience
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 006525 QLTY IMPV HC SPEC 4 Job Category Social Work and Psychology, Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Campus Benioff Children's Hospital |
University of California - San Francisco Campus and Health
May 07, 2025