Ambulatory Services Representative III Pediatric Specialty Group

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, patient registration, insurance/coverage verification, appointment scheduling/rescheduling, run daily and weekly reports and a variety of administrative duties in support of department (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Position: Ambulatory Services Representative III

Department: Pediatric Specialty Group

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

• Associates degree plus at least 3 years relevant experience or

• HS/GED with 3+ years relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans

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