Onsite Customer Service Professional

Join Our Team - Assisting customers with their Health Benefits!

Are you a person who loves making a difference? The State Health Benefits Program is seeking compassionate, detail-oriented customer service representatives. Here is your chance to be part of a meaningful mission-helping others understand and maximize their health coverage.

Pay Rate: $16.00/hour

Schedule:
Hours of Operation: Monday-Friday, 8:00 AM - 6:00 PM EST
Training Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST

Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707

Why You Will Love Working Here:

Meaningful work that genuinely helps people.
• Consistent weekday schedule - no weekends required!
• A supportive team that prioritizes empathy and excellence.
• Opportunities for growth within a stable, respected organization.

Ready to Make a Difference?
If you're passionate about helping others, apply today and join a team where your voice matters!

What You'll Do:

• Be the support and knowledgeable voice that answers the inbound calls from Health insurance customers.
• Answer questions about health insurance plans, coverage, and claims.
• Review, resolve, and adjust denied claims with empathy and accuracy.
• Deliver exceptional service that ensures callers feel heard and supported.

What You'll Bring:

• High school diploma or GED required, college coursework a plus.
• Must be at least 18 years of age.
• 1+ year of customer service experience (call center and/or healthcare preferred).
• Typing speed of 25 WPM with 90% accuracy required.
• Strong communication skills-clear, caring, and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.

If you would like to fill out a Voluntary Self-Identification of Disability Form.
Please visit us at Qualfon.com/join-us

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.