Front Desk Receptionist, Patient Relations

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Department

Job Summary

Under general supervision, this role is part of the team that staffs one of three Patient Information desks located on the main campus of Denver Health. This person greets patients and visitors, answers phone calls, communicates other appropriate information, and provides general clerical support to a variety of customers. The person in this role will demonstrate excellent customer service with both internal and external customers, and understands the value and impact this has on all interactions. Bi-lingual in English-Spanish is highly desired.

Essential Functions:

• Provides customer service to staff, the public and clients, greeting them and assisting them with needs and/or directing them accordingly. (10%)
• Provides clerical support to management and supervisors as needed or requested. (10%)
• Maintains office equipment (copier, printers, fax, etc.) in operable order. (10%)
• Submits repair tickets for equipment malfunction, facility work orders, and medical equipment accordingly and maintains follow-up on all repair tickets and work orders for completion. (10%)
• Maintains ordering for department medical, clinical, janitorial and office supplies. (10%)
• Verifies order delivery- Follows-up on order errors and/or back orders. (10%)
• Fills office supply requests and maintains office/administrative supply stock. (10%)
• Completes ordering processes as established by departmental or DHHA established guidelines for purchasing. (10%)
• Prepares documents routinely or as needed. Follows guidelines for specific document processing. (10%)
• Retrieves management signature and routes to appropriate department. Maintains follow-up of process completion. (10%)

Work Experience:

• Minimum 1 year of clerical experience required.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Ability to complete routine work with minimal direction from supervisor.
• Ability to multi-task, skilled in basic office procedures/responsibilities.
• Ability to exercise some judgment within job scope.
• Skilled in organization and attention to detail. Acquires knowledge of operations to be able to sufficiently perform job responsibilities.
• Knowledge of Epic

Hours of operation: Mon through Sunday, 7am - 9pm. 40 hour work week within these days/hours.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.