BUSINESS ANALYST - 67770

Executive Service

Who we are and what we do:

Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment. Supervisor: Information Technology Director Summary: Under general supervision, is responsible for fulfilling duties of routine difficulty, performs process improvement and technology needs analysis of considerable difficulty, and related work as required.

How you make a difference in this role:

Skills:

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Speaking - Talking to others to convey information effectively
• Instructing - Teaching others how to do something
• Service Orientation - Actively looking for ways to help people
• Troubleshooting - Determining the causes of operating errors and deciding what to do about them
• Systems Analysis - Identifies components for work breakdown structure and decomposes into an activity list for resource and time estimates

Key Responsibilities:

Duties and Responsibilities:

• Provide opportunities and recommendations to stakeholders to improve business processes.
• Gather data requirements through sessions with stakeholders for inclusion in data structures.
• Identify and model attributes for inclusion in system requirements.
• Analyze data gathered to develop processes or product solutions.
• Decompose business processes and/or data flows into lower-level processes so that the solution may be sufficiently described.
• Map data from existing systems to new data structures for conversion development.
• Serve as the liaison between business units and the IT division.
• Communicate requirements and opportunities to all levels of the organization.
• Collaborate with developers and stakeholders for requirements development, ensuring that stakeholders understand the design capabilities and/or limitations, engaging development staff in the transfer of functional requirements into system design.
• Validate resource requirements and develop cost estimate models to acquire project funding and approval.
• Create and validate the business analysis activity list estimates to develop a comprehensive list of project tasks to assist the project manager in developing a project schedule.
• Estimate project or product needs to determine resources, cost, and schedule.
• Identify value by understanding business capabilities, how technology can (and cannot) be leveraged, and communicate the findings to stakeholders.
• Evaluate proposals (RFI, RFQ, and RFP) for feasibility and alignment with agency objectives.
• Build business cases to align with agency objectives.
• Interact with project stakeholders to identify and resolve problems.

Minimum Qualifications:

Education and Experience:

• Bachelor's degree in computer science or a relevant major.
• Equivalent combination of relevant education and constructive, varied development experience may be substituted when appropriate.

Knowledge and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
• Computers and Electronics - Knowledge of business process improvement principles and techniques
• Computers and Electronics - Broad knowledge of state business processes, as well as regulatory compliance and governance frameworks
• Computers and Electronics - Knowledge of application development techniques; knowledge of database architecture; knowledge of data modeling
• Design - Advanced knowledge of design techniques and principles involved in the drawings and models of system architecture
• Development Methodologies - Advanced knowledge of the product/software/systems development life cycle used in the development of software solutions and systems
• Development Methodologies - Knowledge of project management principles

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.