Configuration Staging Specialist

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking a highly organized and technically skilled Configuration Staging Specialist to oversee the intake, documentation, quality control and deployment of new products and configurations within our staging and configuration lab. This individual will be responsible for developing Standard Operating Procedures (SOPs), training configuration lab representatives on new technologies and processes, and ensuring consistent execution across all configuration tasks. The ideal candidate will have strong leadership capabilities, excellent communication skills, and a proven ability to manage multiple priorities in a fast-paced environment.

Duties and Responsibilities:

• Responsible for staging new projects following standards built by solutions engineering
• Responsible for providing quality control for the staging, configuration, and packing of these projects. This includes pre-shipment equipment check.
• Responsible for maintaining and tracking inventory being worked for configuration
• Responsible for applying configurations to a variety of equipment
• Responsible for completing assigned work flows
• Troubleshoot using internal systems
• Assist in the Pack/Ship process
• Work closely with all internal departments to ensure correct equipment is configured and shipped for customers
• Ability to lift of 50 lbs
• Job requires a valid driver's license as part of responsibilities could involve driving a company vehicle
• Lead the intake process for new products and configurations, working cross-functionally to ensure readiness for deployment.
• Develop, document, and implement Standard Operating Procedures (SOPs) for new hardware and software configurations.
• Train configuration lab representatives on new processes, tools, and technologies to ensure high-quality, consistent results.
• Act as the primary point of contact for escalations or complex configurations requiring advanced troubleshooting.
• Coordinate with Engineering, Operations, and other internal departments to ensure accurate and efficient staging of customer equipment.
• Maintain documentation libraries and knowledge bases for repeatable configuration processes.
• Monitor workflow completion, ensure deadlines are met, and support continuous improvement initiatives in the lab.
• Provide hands-on support with configuration, testing, and troubleshooting as needed.
• Ensure adherence to inventory tracking procedures and accuracy of equipment staging.
• Ability to lift up to 50 lbs.
• Valid driver's license required; position may involve occasional driving of company vehicles.
• Other duties as required by Management

Required Qualifications:

• 2-4 years' experience in a configuration, staging, telecommunications, or technical operations role,
• Ability to multi-task, prioritize, and manage time effectively
• Previous experience writing SOPs or training materials
• Proficient with Microsoft Office products, Word, Excel, Outlook
• Excellent leadership and team collaboration skills
• Strong understanding of hardware/software configuration processes
• Experience with inventory management or ERP software
• Strong organizational skills
• Excellent oral and written communication skills
• Strong analytical and problem solving skills
• Highly motivated, energetic, self-starter
• Availability to work overtime as required
• Great work ethic
• Technical background or desire to grow in technical field
• Strong organizational skills
• Strong analytical and problem-solving skills
• Ability to work independently and make judgement calls to resolve issues
• Ability to take direction and act upon it
• Demonstrative critical thinking and analytical problem-solving skills
• Strong verbal and written communication skills
• Collaborative, Can-Do attitude
• Willingness to obtain government security clearance
• Solid work ethic

Preferred Qualifications:

• 3-5 years of experience in the Telecommunications industry
• Familiarity with equipment from Cisco, Adtran, Fortinet, Meraki, and other manufacturers
• Experience in a lead or supervisory role in a configuration or technical support environment