University Library Specialist

North Carolina State University

$ 34,133 - $ 73,667

United States, North Carolina, Raleigh

May 01, 2025

Job Posting Information

Posting Number	PG194568SP
Internal Recruitment	No
Working Title	University Library Specialist
Anticipated Hiring Range	$56,694
Work Schedule	Monday - Friday 2 PM - 11 PM. Flexibility required including occasional weekend shifts. This position is based in North Carolina. This position is eligible for flexible hours and a hybrid work environment, based on departmental and operational needs. This
Job Location	Raleigh, NC
Department	Learning Spaces & Services
About the Department	The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries' Strategic Plan describes our mission and goals, which are aligned with those of the university. They include welcoming and engaging the whole university community; empowering students for a lifetime of success and impact; supporting research, scholarship, innovation, and collaboration; fostering entrepreneurial thinking and problem-solving; and expanding our engagement with individuals and communities across North Carolina. We carry out this work in an atmosphere where all individuals are welcomed, valued, and respected. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. For more information about the Libraries, please see https://lib.ncsu.edu. The Learning Spaces & Services ( LSS) department, part of the Student Success division, provides dynamic services, spaces, and technologies to enable all forms of learning, discovery, and research. The department leads a range of programs and initiatives that support student learning, access to essential tools and resources, and undergraduate student success. Through its workshops, programs, and activities, students and faculty in all disciplines can explore and apply tools and systems for advanced visualization, making, 3D modeling, virtual environments, and digital media creation in their research and study. Department staff contribute to the ongoing evolution of the Libraries' Technology Lending Service. The department has overall responsibility for learning spaces including the Makerspace, Virtual Reality Studio, Learning Commons, Innovation Studio, and the Digital Media Studios plus several additional teaching labs. LSS also works with the Research Engagement department to support teaching and research needs and the use of the Libraries' large-scale visualization spaces.
Essential Job Duties	The University Library Specialist ( ULS) is responsible for providing expert assistance to patrons in the NC State University Libraries Studios. The position manages day-to-day operations of the Hill Library Digital Media Lab, including hiring, training and supervising student employees, upholding the Libraries' standards for great customer service, and ensuring proper use and maintenance of tools and technologies within the space. The ULS fosters a welcoming and inclusive environment for new and returning users of the space. The Digital Media Lab is a teaching and learning space with five small studios and a computing lab that provides resources around audio production, graphic design, videography, and music making to all NC State students, staff, and faculty regardless of prior experience. Duties include, but are not limited to the following: Digital Media Lab Management: Oversee the day-to-day operations of the Digital Media Lab, ensuring a safe, organized, and welcoming environment that supports creativity and learning for all users. Manage the maintenance, organization, and accessibility of digital media software and hardware to ensure they are functional and up-to-date. Help develop and implement policies that enhance the user experience, grow awareness and usage, and ensure optimal functioning of the space. Coordinate the Studios technology lending program, adding and removing items, creating kits and supporting documentation. Student Supervision and Mentorship: Recruit, oversee, and guide a group of student assistants, making sure they receive the necessary training to offer outstanding assistance and advice within the Digital Media Lab. Create a collaborative team environment that emphasizes skill development, customer service, and a passion for media making and learning. Digital Media Support: Maintain a strong understanding of digital media technologies, including some combination of audio (e.g., podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), or graphic design (e.g., illustration, digital painting, desktop publishing). Support digital media technologies for users including audio, video, and graphic design tools. Provide expert guidance and hands-on demonstrations including consultations, workshops, and training sessions. Support NC State campus community events like Make-A-Thon and State of the Sciences. Stay abreast of the latest trends and technologies in the digital media and educational fields, integrating them into the Digital Media Lab. Ask Us Management As part of the evening shift, staffs the main service point in the Hill and Hunt Libraries; provides customer service and troubleshoots problems in a high-volume, high-technology research library. Communicates the tools and services of the Studios internally and externally to ensure broad awareness. You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition ( https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone.
Other Responsibilities	n/a

Qualifications

Minimum Experience/Education	Bachelor's degree and one year of experience in a library or in archives or records management; or High School diploma or equivalency and five years of experience in a library or in archives or records management; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Significant and relevant experience providing public/customer service Ability to foster an environment of belonging and well-being Ability to hire, train, and supervise a team of student or temporary employees Familiarity with digital media technologies including some combination of audio (e.g. podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), or graphic design (e.g., illustration, digital painting, desktop publishing) Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online) Ability to serve and collaborate with a large user community reflecting a variety of backgrounds and disciplines Ability to work independently as well as part of a team, including the ability to establish and maintain effective work relationships Ability to communicate clearly and knowledgeably Familiarity with the services provided by a modern library to assist students and faculty with questions Computing skills, including familiarity across operating systems and fluency with all office applications
Preferred Qualifications	n/a
Required License or Certification	n/a
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	05/01/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	05/07/2025
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Please complete the required application fully and attach a cover letter, resume, and contact information for four (4) current professional references.

Position Details

Position Number	00050253
Position Type	SHRA
Position Classification Band Title	University Library Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 34,133 - $ 73,667
Salary Grade Equivalency	GN09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	250101 - Libraries
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.