Driver License Examiner Assistant (King of Prussia)

Commonwealth Of Pennsylvania
$42,437.00 - $63,343.00 Annually
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
United States, Pennsylvania, King of Prussia
May 01, 2025
THE POSITION The Department of Transportation is actively looking to hire a Driver License Examiner Assistant in King of Prussia. This vital role supports the PennDOT Driver License Examiner in enhancing highway safety by facilitating the processing of customers at the Driver License Center. A key responsibility of this position involves the thorough examination of identity documents, which is essential in the fight against identity theft and fraud. If you are interested in contributing to public safety and ensuring the integrity of the licensing process, we encourage you to apply today! DESCRIPTION OF WORK The role of a Drivers License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally greeting customers and engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application systems. The assistant is also tasked with distributing relevant forms and informational brochures tailored to the specific needs of each customer. Additionally, the assistant administers standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while also conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants. Furthermore, the assistant is responsible for accurately entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. The assistant provides essential information regarding various services, such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), while being well-versed in the specific restrictions and endorsements associated with commercial licenses. Upon request, they generate Restoration Requirements Letters for customers who visit in person. Moreover, the assistant is tasked with ensuring the correct fee waiver codes are applied and documented whenever a fee waiver is necessary for processing customer transactions, adhering strictly to the Fee Waiver Guidelines. Compliance with all aspects of the Driver and Vehicle Services Customer Service Policy is mandatory. The role may also require working overtime and traveling to other Driver License Centers as needed, while consistently processing transactions in accordance with REAL ID regulations. Maintaining a clean and organized workspace is essential to uphold the professional standards of the center. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch 12:00 PM to 12:30 PM. This position may require overtime and travel. Telework: You will not have the option to telework in this position. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience obtaining, evaluating, and providing information to the public. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):* 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.