3rd shift Monitoring Operator

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

The Monitor Operator position is an advanced customer service agent role which requires team members to handle specialized activity and accounts. Team members are responsible for all alarm signal processing and customer service inquiries including the utilization of special systems such as Video and Access Control Systems to perform interactive services. This includes Video Verification, Guard Tours, Building Management, Card access, Remote Arming and more. In addition to the JCI applications in use, a portion of the activity handled within the Special Operations group involves the use of 3rd party applications and web portal. As a member of this team, you will work within a dynamic environment that requires a high level of attention to detail and accuracy.

How you will do it:

As a Special Operations team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moment's notice is key. Special Operation team members must be able to handle alarms/calls proficiently and follow complex instructions accurately.

What we look for:

Required

• 6 months total EDO and CSG experience
• Has scored a "Meets" or higher on previous 90 days monthly KPM's
• Flexibility to perform other duties as assigned

Preferred

• Has demonstrated proficiency in handling alarm and call inquiries
• 90% or higher Quality Assurance performance previous 90 days
• Good written and verbal communication skills
• Knowledge of Microsoft office and other required programs
• Coaching and Corrective Actions are evaluated

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.