Retail Pharmacy Operations Supervisor

• Full Time
• Location; Janesville, WI

Assists Retail Pharmacy Operations Manager or System Director of Pharmacy in coordinating activities and functions of the retail pharmacy. Organize pharmacy activities to ensure quality service. Perform scheduling of pharmacy staff. Oversee pharmacy computer systems and billing procedures. Assist the Manager or Director with development and implementation of policies and procedures, QA, and performance standards related to the role of the pharmacy technician. Provide direction to the staff in the daily pharmacy operations.

Essential Duties and Responsibilities

• Oversee pharmacy technician staff competencies.
• Able to perform all duties of a pharmacy technician III job description.
• Assist the Manager and/or Director in organizing retail pharmacy activities to ensure quality service.
• Assists the Manager, Director or Pharmacist Team Lead with interviewing, hiring, and orientation schedules.
• Able to perform all duties of the pharmacy technician III and the Associate Accountant positions. .
• Partners with associate accountant to ensure daily financial data for monthly reporting to accounting and monitors financial performance.
• Assists the Manager and/or Director in the implementation of new retail pharmacy startups and business expansion, as necessary.
• Schedules regular department meetings and completes all appropriate reports in a timely manner.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School Diploma or equivalent
Graduate of a pharmacy technician program preferred
Minimum of 3 years of retail pharmacy experience

Certification and Licensure

Illinois Pharmacy Technician Licensure required, if employed in Illinois
Pharmacy Technician Certification Board required.

Skills and Abilities
Computer experience
Strong accuracy skills

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Level of Supervision

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

Supervises

Directly supervises Pharmacy technicians in partnership with Pharmacist Team Lead. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.