Associate Director, Student Support Systems & Communications

Discover Your Future with Embry-Riddle Aeronautical University!

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Perks Await You at Embry-Riddle!

• Generous Time Off: Enjoy 15 days of personal leave in your first year, plus 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Health Benefits: Access comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships. Flexible spending and health savings accounts help you manage healthcare costs.

• Tuition Coverage: Get 100% tuition coverage for one undergraduate and one graduate degree. Your spouse and dependent children up to age 26 are eligible for 100% coverage for undergraduate tuition and 80% for graduate tuition.

• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan annually, plus a 4% matching contribution, with no vesting period.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Opportunity:

Join the Aviation and Aerospace vanguard!

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.

Reporting to the Dean of Student Support, the Associate Director, Student Support Systems and Communications is directly responsible for implementation and oversight of all technical business processes, systems, and communications for the Department of Student Support at the Daytona Beach Campus. The position works directly with Student Support leadership to assess technical processes and make recommendations for improvements, to develop new processes, and to provide accountability metrics and reporting. The position is responsible for departmental oversight of technical systems used by all Daytona Beach Student Support staff such as but not limited to Salesforce CRM and Marketing Cloud, Campus Solutions, Imaging, ERNIE, departmental webpages and SharePoint sites, and Civitas. The position will also assist the Student Support leadership team with managing internal business process documentation, communication plans, and systems updates and with all technical systems changes and training. The Associate Director will conduct research and detailed analysis of student retention and persistence related to system functions and make recommendations and work directly with Student Support leadership on areas to improve and ways to increase process efficiencies for the team to support retention goals.

This leadership position must work collaboratively with other Daytona Beach campus and university departments such as IT Support, Financial Aid, Registrar, Military and Veteran Student Services, Admissions and Student Financial Services. The Associate Director will support excellence in student support at every opportunity and participate as a team member, leader, and support our team environment and overall strategy.