Data Analyst, AI Engineering

Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Data Insights Analyst, AI Engineering on the Operational Analytics & Insights team, you'll work in a fast-paced, collaborative environment to develop data-driven solutions to Spectrum's business problems. You'll have the unique opportunity to leverage and work with cutting-edge AI technologies, including real-time transcriptions and other advanced AI applications. You'll be empowered to think of new approaches, use analytical, statistical, and programming skills to analyze and interpret data sets, and apply your AI expertise at scale. This role offers an excellent opportunity to lead projects, drive innovative solutions, and further advance your skills and career with Spectrum, all while making a significant impact on our operations and customer experiences.

WHAT OUR DATA INSIGHTS ANALYSTS ENJOY MOST

• Defining clear business requirements for data analysis projects
• Providing metrics definition, data visualizations, and Extract, Transform, and Load (ETL) requirements
• Extracting engineer data for analysis
• Interpreting data, formulating hypotheses, and developing an analytical approach to meet business requirements
• Using advanced visualization tools like Tableau, PowerBI, Streamlit, and Excel, to create reports for customers
• Obtaining new reference data sources required to deliver on business needs
• Using data visualization and presentations to communicate results and make recommendations
• Creating analyses and dashboards that are usable, elegant, and industry-leading
  
  

You'll work in a dynamic office environment. You'll excel in this role if you are a self-starter and a demonstrated leader. If you prioritize and organize effectively and enjoy analyzing, interpreting, and presenting data, this could be the role for you. You'll continually expand your knowledge and develop skills while growing your career with Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Relevant technical or business work experience: 5 years or more
• Education:
  
  • Bachelor's degree in computer science, engineering or related field, or equivalent experience
• Technical skills:
  
  • Demonstrated proficiency of advanced analytics processes and reporting design principles
  • Proficiency in Python and SQL
  • Expertise in data extracting, transforming, and loading (ETL)
  • Hands-on experience in designing and developing AI solutions using Microsoft Azure ML, Databricks, AWS, Redshift, and Fabric
  • Expertise in integrating and working with APIs
  • Expertise in data visualization, dashboarding, and reporting tools such as Power BI, Tableau, Streamlit, and Databricks
• Abilities:
  
  • Make decisions and solve problems while working under pressure
  • Demonstrated understanding of design and implementation practices within data visualization tools
  • Efective written and verbal communication skills

Preferred Qualifications:

• Experience:
  
  • Large Language Models (LLMs) (finetuning, retraining, and prompt engineering)
  • Working with text data including Natural Language Processing (NLP) techniques such as tokenization, sentiment analysis, and text classification
• Skills:
  
  • Proficient in documenting business and technical requirements for various projects
• Abilities:
  
  • Explain complex statistical/data-related concepts to non-technical audience

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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