Military Education Benefit Specialist I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Military Education Benefit Specialist I processes military education benefits for the Student Financial Services military education benefit team. This is a technical position completing military transactional work so the Department of Veterans Affairs and Tuition Assistance programs can be certified and paid to students in compliance with all federal, state and institutional policies and regulations. You will follow SNHU's set of core service and support behaviors and be dedicated to meeting the requirements of the University's needs and mission.

This is a remote friendly position (#LI-Remote) and you will report to the Assistant Director of Military Education Benefits.

Please note that this job posting may be taken down at any time without notice.

In this Role:

• You will have knowledge of VA Education Benefits and Federal Military Tuition Assistance and any special arrangements for defined military cohorts.
• You will review course information to validate enrollment and billing to the Department of Veterans Affairs for payment of Federal Funds.
• You will report student suspension, dismissals and conferrals to the Department of Veterans Affairs.
• You will communicate with representatives of the Department of Veterans Affairs daily to ensure accuracy.
• You will review term by term balances in collaboration with Credit and Collection Specialists to resolve outstanding military account balances.
• You will reconcile military payments to student accounts and military certifications and invoices to ensure record integrity.
• You will ensure the quality of student records in Enrollment Manager and our Student Information Systems (SIS) - Ellucian, Banner. Deadlines for internal and external reporting must be strictly followed.
• You will work with Admission Counselors and students to ensure all applicable documents are received so students can use their Military Education Benefits as a funding source.
• You will maintain accurate coding for all Military Student Accounts in the SIS.
• You will assist the Military Education Benefit Processing team with projects, reports, and other requests

What we're Looking For:

• HSD/GED and 3+ years' experience in the field of military benefit certifications, military student service, invoicing, financial aid, registrar, or bursar functions.
• 1+ years of experience with Banner.
• Strong oral and written skills.
• Employment is dependent upon successful access to the National Student Loan Data System (NSLDS), which requires all federal loans to be in good standing and not in default; and a credit check to review that student loans are not default.
• Knowledge of VA Education Benefits and Federal Military Tuition Assistance and any special arrangements for defined military cohorts.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources