Manager of Operational Decision Support

Mercy Health Corporation
$98,393.08/Yr. - $157,428.93 /Yr.
vision insurance, paid time off, retirement plan
United States, Illinois, Rockford
Apr 24, 2025
Overview The Manager of Operational Decision Support is responsible for driving operational efficiency and supporting strategic growth initiatives through comprehensive market analysis and operational support. This role focuses on identifying market trends, optimizing operational workflows, and partnering with the Finance and Revenue Integrity teams to enhance overall performance. The Manager will work closely with cross-functional teams, using data-driven insights to guide strategic decisions and foster a culture of continuous improvement. Responsibilities Essential Duties and Responsibilities Market Analysis and Strategic Insights: Conduct in-depth market analyses, evaluating trends such as payer mix shifts, demographic changes, and competitive positioning. Identify operational opportunities for growth, including new service lines and expansion into new geographic markets. Provide actionable market intelligence to leadership, aiding in the development of strategic business plans that support operational excellence. Operational Support & Decision-Making: Collaborate with operational leaders to develop strategies aimed at improving departmental efficiency and overall organizational effectiveness. Monitor the performance of key strategic initiatives, providing regular updates and data-driven recommendations to leadership. Use decision support tools like StrataJazz to generate operational and performance reports, turning complex data into clear insights for key stakeholders. Cross-Functional Team Leadership: Work closely with clinical, financial, and operational teams to align priorities and streamline processes across departments. Serve as a subject matter expert on operational decision support and data tools, providing training and guidance to colleagues. Encourage a data-driven approach to problem-solving and decision-making, promoting a culture of continuous improvement. Revenue Integrity Collaboration: Partner with the Revenue Integrity team to identify opportunities for operational improvements that impact revenue optimization. Work with cross-functional teams, including finance and clinical departments, to resolve discrepancies, enhance charge capture, and ensure accurate reporting for operational purposes. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercy Health Corporation and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience Bachelor's degree in healthcare administration, business, or a related field (Master's degree preferred). 3-5 years of experience in market analysis, operational support, healthcare operations, or a related field. Certification and Licensure N/A Skills and Abilities Strong analytical skills, with the ability to translate complex data into actionable insights for operational teams. Proficiency in using StrataJazz or similar decision-support tools is highly preferred. Experience working with cross-functional teams to achieve operational objectives and strategic goals. Excellent communication skills, with the ability to present complex findings in a clear and concise manner. Strong problem-solving and organizational skills, with a focus on optimizing operational workflows Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to operate a keyboard repetitively, talk, and hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus, particularly as it relates to computer screens. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: * Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. * Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. * Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. * Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. * Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. * Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.