Manager, Learning Solutions Design

What You Will Do

Leadership & Team Management

• Lead, mentor, and develop a team of Learning Solutions Architects, providing guidance on instructional design methodologies, adult learning principles, and best practices in learning experience design.

• Coach the team to enhance their business acumen, enabling them to think beyond immediate training needs and design solutions that support broader organizational objectives.

• Oversee workload distribution, project assignments, and team capacity to ensure timely and high-quality deliverables.

• Foster a culture of innovation, continuous learning, and professional development within the team.

• Establish clear goals and performance metrics for the team, providing regular feedback and coaching.

Stakeholder Engagement & Business Alignment

• Partner with business leaders, HR, and subject matter experts (SMEs) to assess learning needs and define training requirements.

• Forge long-standing, trusted relationships with every customer by developing a deep understanding of different business areas, their challenges, and identifying ways in which Learning can help alleviate any pain points.

• Be a partner to the business and collaborate in problem solving as a true forward-thinking consultant.

• Guide Learning Solutions Architects in conducting effective needs analyses, ensuring solutions address root causes rather than surface-level training requests.

• Support the team in building consultative relationships with stakeholders, helping them ask the right questions and challenge assumptions to design the most effective learning interventions.

• Facilitate regular check-ins with stakeholders to align on priorities, share progress updates, and gather feedback.

• Advocate for learning solutions that drive business impact, employee engagement, and compliance in the highly regulated health insurance industry.

Learning Solution Design & Execution

• Oversee the development of innovative learning solutions, including e-learning, instructor-led training, blended learning, microlearning, and performance support tools.

• Ensure all learning programs adhere to instructional design best practices, accessibility standards, and compliance requirements.

• Mentor Learning Solutions Architects on designing learning experiences that are scalable, reusable, and adaptable to various business functions and learner personas.

• Guide the team in selecting appropriate learning modalities and technologies to optimize learner engagement and knowledge retention.

• Establish and enforce quality standards for instructional design, user experience, and content accuracy.

• Review and approve learning deliverables to maintain consistency and effectiveness across all training programs.

• Foster a close partnership with learning development vendor-partners to execute learning and learning-adjacent deliverables as a key part of the Design and Development strategy.

• Partner closely with enabling functions that enhance learning effectiveness such as Communications and Change Management to augment learning solutions strategically.

Project & Process Management

• Manage the end-to-end learning design lifecycle, from needs assessment and design through development, implementation, and evaluation.

• Prioritize learning projects based on business impact, strategic objectives, and resource availability.

• Develop and maintain project timelines, ensuring on-time delivery of learning solutions.

• Identify and implement process improvements to enhance the efficiency and scalability of the Learning Design team.

Mentorship in Business Acumen & Solutioning

• Provide targeted coaching to Learning Solutions Architects on understanding business drivers, industry trends, and organizational strategy.

• Cultivate an instinct of balancing learning design considerations with business value considerations to produce solutions that are appropriate in a given business context.

• Help team members develop a problem-solving mindset, ensuring they create learning solutions that are proactive, not just reactive.