Call Center - Primary Care

Quadrant, Inc.
United States, Maryland, Bowie
Apr 22, 2025
Call Center - Primary Care Bowie, MD Pay From: $20 per hour MUST: 2+ years of experience as a Call Center representative Experienced Call Center Representative Must have healthcare call center experience Strong medical terminology EMR experience required Experience with High Volume Duties: Medical Call Center will be responsible for, but not limited the following: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs Helps patients in distress by responding to emergencies Protects patients' rights by maintaining confidentiality of personal and financial information Maintains operations by following policies and procedures; reporting needed changes Contributes to team effort by accomplishing related results as needed Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".