Operations Dispatcher II (Saturday-Tuesday from 4:00 pm to 2:30 am)

Receive and direct radio/telephone calls providing information and/or referrals in support of campus parking services and enforcement. Provide guidance and training to other dispatchers in dispatch procedures as required. This position will interact on a consistent basis with: callers to include Parking staff, GT employees and visitors. This position will typically advise and counsel: dispatchers. This position will supervise: N/A.

Job Duty 1 -
Interact with callers, displaying courtesy and efficiency in responses.

Job Duty 2 -
Research vehicle data in the parking management system for outstanding citations, vehicle owner information, parking assignments and gate access information. Program and support electronic ticket writers for enforcement personnel.

Job Duty 3 -
Contact towing service to summon removal of vehicles.

Job Duty 4 -
Perform general office duties to include filing and using standard office equipment such as copiers, fax machine, printers, computers and calculators.

Job Duty 5 -
Review and reconcile and submit for payment, invoices for towing services.

Job Duty 6 -
Train incoming personnel on dispatch procedures; provide ongoing guidance as required.

Job Duty 7 -
Perform other duties as assigned

Educational Requirements
High School Diploma, GED Certificate or Vocational School Diploma

Required Experience
Three to five years job related experience

SKILLS
This job requires thorough working knowledge of campus parking policies, procedures and practices as well as skills in courteous, professional communication by phone and radio and providing training and guidance in dispatch processes. Use of office and parking system specific computer applications is required.

Job Grade: A5

Pay Range:$17.38 - $23.64

Salary will commensurate with experience and education

Due to the responsibilities of this position, this role requires an onsite presence on Georgia Tech's Atlanta campus (100%).

Location: Atlanta, GA (Onsite)