Coordinator, Student Communications

Coordinator, Student Communications - Central Campus

Essential Job Functions:

• Develop and distribute engaging content across various platforms (e.g., CRM, portal, marketing software, SMS/Text, digital signage, website).
• Write, edit, and proofread content for clarity, tone, and accuracy, following the College's brand guidelines.
• Create visually appealing content that resonates with a student audience.
• Create communication workflows and schedules and track communications using project management software (e.g., Asana, Hubspot, Jira, etc).
• Manages email campaigns and templates within the CRM.
• Regularly review analytics with the Director, Student Communications to identify trends, insights, and areas for improvement.
• Partner with other departments to ensure consistency and coordination of student messaging across the College.
• Collaborate with other portal owners to create groups and pages.
• Support the creation and maintenance of a student communication plan.

Marginal Job Functions:

• Maintains a current internal documentation repository for student communications.
• Attends campus leadership team meetings and meets regularly with student services.
• Participates in College committees as a member of the Student Services division.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Strong writing, editing, and proofreading skills, with a keen eye for detail and accuracy.
• Proficiency with digital communication tools, including email marketing systems, customer relationship management (CRM) solutions, SMS/text platforms, and content management systems (CMS).
• Familiarity with web design, HTML, and digital accessibility standards.
• Must possess strong organizational skills and be able to meet deadlines.
• Requires excellent interpersonal skills, with the ability to work effectively with stakeholders.
• Creative thinker with an understanding of the student experience in higher education.
• Ability to manage numerous tasks simultaneously and to develop and complete new projects and programs with little supervision.
• Sound working knowledge of computing systems and software including student database systems, Microsoft Office Suite.

Required Education:

• Bachelor's degree in Communications, Marketing, Higher Education or related field from a regionally accredited college or university.

Required Experience:

• Three years student communication experience or related experience in written, digital, and visual media.
• One year Customer Relationship Management (CRM).

Preferred Experience:

• Communication/marketing/public relations experience in Higher education.
• Prior experience with student communications writing.
• Experience with portal and CRM communications.
• Experience with graphic design tools (e.g. Canva, Lucid Press, Marq, Adobe Creative Suite).
• Knowledge of SJC organizational practices.

Salary Grade: 111

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5702

Posting Close Date: 5/30/2025 at 6 pm CST