Dispatcher, Transportation - Goodwheels

Applications due by May 16, 2025

Pay: $17-$20/hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Saturday; full-time shifts

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Dispatcher, Transportation will be a reliable Call Taker/Dispatcher to act as a communication point for Non-Emergency calls. You will receive transportation requests, transmit messages, and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in busy situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

ESSENTIAL FUNCTIONS:

• Organizes and dispatches for department 1064 transports for the next day prior to end of shift.
• Actively reviews completed transports with drivers for accuracy prior to end of shift.
• Responsible and accountable for completeness and accuracy of driver timestamps and trip completions prior to completion of shift.
• Responsible for accurate and complete data entry for the shift.
• Responsible for generating applicable reports and checking for accuracy.
• Other administrative duties assigned during the shift are delegated by the Transportation Supervisor/Manager.

Relationship Management:

• The Call Taker/Dispatcher is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, referral agencies, consumers, families and Goodwill of Colorado Rehabilitation and Community Services staff.
• The individual will also advise the Transportation Manager through formal and informal means, on the overall production operation and in particular, the workflow, and information related to customer demands, quality control problems, material shortages and personnel needs.
• The individual must also partner with internal customers by communicating changes in direction and accommodate requests for assistance to achieve department goals.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• 1 - 2 years of previous office or call center providing exceptional customer service.

Other:

• As a Call Taker/Dispatcher, it is crucial that the dispatch phone is always monitored. Each client who calls our phones must feel welcomed and treated with professionalism. Therefore, applicants must be detail orientated, be able to multi-task with excellent time management skills, have a positive attitude with excellent customer service skills, and the ability to think on your feet and discern what is in the best interest of the client and company.
• Dispatchers will need to be able to communicate and work efficiently with many different people and personalities, including people with disabilities.
• Relaying information in a professional and efficient manner is the primary duty of the Dispatcher. Therefore, it is important that the Dispatcher learns and understands the use of a multi-line phone system, basic administrative and computer skills, excellent communication skills, and has a pleasant and outgoing personality.
• Self-confident and positive applicants with exceptional multitasking experience who enjoy working with the public and would like to assist in improving the efficiency of our department will excel in this position.
• Experience and proficiency with Microsoft Office (outlook, Word, Excel, etc.).
• Must possess the ability to make independent decisions when circumstances warrant such action.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 460 - Dispatcher, Transportation Dept Number: 1064

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - FREQUENTLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -