New 
Customer Service Representative
 TEKsystems | |
$20.50 / hr
| |
life insurance, sick time, 401(k), retirement plan
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 United States, Nevada, Las Vegas | |
 Apr 19, 2025 | |
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*Description*:
The Payments CSR will be responsible for receiving chargebacks from financial institutions and reviewing internal systems to identify trends and ensure effective problem-solving to prevent future issues. Additionally, the CSR will review flagged payments governed by Visa, MasterCard, Discover, American Express, and other payment processing services. This involves pulling up profiles in the system, analyzing the reasons for the flags, and providing feedback to prevent errors in the future. *Required*: * Experience with chargebacks and knowledge of financial institution regulations and policies. * High School Diploma or GED. * Bachelor's degree or certification preferred. * Minimum of 2 years of professional experience in an office setting, ideally in customer service, administration, troubleshooting, help desk, or billing support roles. * Strong customer service and communication skills, with the ability to write well and accurately summarize findings. Proficiency in grammar and spelling is essential. * Experience in a scripted call center environment. * Candidates with retail experience must have transitioned to an office setting. *Pay and Benefits* The pay range for this position is $20.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Las Vegas,NV. *Application Deadline* This position is anticipated to close on Apr 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |