Residential Maintenance Supervisor

Fairbanks/ North Pole/ Moose Creek/ Salcha/ $2,500.00 Sign-On Bonus (Not applicable to internal candidates)

Make an Impact Every Day: Residential Maintenance Supervisor Role in Military Housing at Eielson AFB

Mayroad's mission is simple: create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility are delivered to those whose lives we impact every day.

Our current portfolio features over 4,000 homes across six Air Force installations.

Competitive Benefits:

• Cell Phone Allowance
• Mileage Reimbursement
• Personal Vehicle Upkeep Contribution
• Annual Bonus
• Health, Dental, and Vision Plans
• Supplemental Life, Critical Illness, & Accident Insurance
• Company-sponsored Life and (AD&D) Insurance
• Company-sponsored Short & Long-term Disability
• Maternity Leave at 100% Paid & Paid Parental Leave
• EAP (Employee Assistance Program)
• PTO
• Volunteer Time Off*
• 401(k) program with a Company match
• Tuition Reimbursement

Job Summary

Supervises a team of residential maintenance technicians in diagnosing, repairing, and maintaining the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint, plumbing, carpentry, appliance repair, HVAC, Steam, pressure washing, cleaning, electrical, etc., depending on assigned core duties.

Required Qualifications

• EDUCATION REQUIREMENT - High school graduate or GED; may be offset by experience; Vocational School or Associate's degree helpful
• 3+ years of experience in general residential maintenance in a multi-family residential or hospitality industry
• Previous supervisory experience preferred
• 2+ years of front-facing customer service experience required
• Universal EPA 608 HVAC certification required or experience with Steam (as applicable, depending on location).
• Ability to obtain Certified Pool Operator certification within 6 months of hire if needed.
• Proficient with all tools required, including carpentry, plumbing, electrical, power tools, saws, drills, hammers, etc.; able to train others in their use.
• Solid computer/phone skills, including Microsoft Office Suite (MS Word, Excel, Outlook), RealPage, translator apps, computer-based training, timekeeping, etc.; the employee may be required to use a personal phone for on-the-job communication.
• Ability to use Mobile Work Order app, phone, camera, and e-mails to communicate and confirm work order requirements.
• Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy; an employee may be required to use a personal vehicle for on-the-job transportation.
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test.

Work Environment
While performing the duties of this job, the employee regularly works performing repairs/construction in a residential environment. The position requires regular use of Personal Protective Equipment (PPE).

Involves working in a non-climate regulated environment. May involve exposure to extreme heat/cold, temperature changes, exposure to noise (85+ decibels), exposure to hazardous materials, use of power tools, atmospheric conditions, water, industrial hazards, electric shock, ice and slipping hazards, heights, and falling hazards, and other hazardous working conditions. Requires limited daily time in an office environment.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job, with or without reasonable accommodation.

This role requires regular use of the telephone and email for communication. Prolonged sitting and frequent use of hands and fingers for tasks such as typing and handling documents are common. Ability to use general office equipment, including computers, printers, copiers, etc. for placing orders, approving timecards, establishing work schedules, etc. The ability to hear and see well enough to engage in conversations, receive information, and review documents is beneficial. However, reasonable accommodation will be provided as needed.

The heavy lifting of up to 50 pounds is expected. Exertion of up to 50 lbs. of force is required. The employee is frequently required to walk, climb, lift, carry, balance, reach, grasp, handle, stoop, kneel, crouch, and crawl.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.