New 
Call Center Representative
 TEKsystems | |
$17.50 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, New York, Albany | |
 Apr 18, 2025 | |
|
*IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE NEEDED*
*OPPORTUNITY TO WORK FOR ONE OF THE LARGEST GAMING/GAMBLING CORPORATIONS IN THE AREA * *FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT * *ALBANY, NY (on site only)* *MONDAY - FRIDAY 8AM-5PM * *$17.50/HR* *Qualifications: * * 2 years of call center experience or office experience * Excellent communication skills (bilingual Spanish preferred but not required) * Microsoft Office proficient *Description: * We are seeking dedicated and professional candidates to join our team as Customer Service Representatives for NYS lottery retailers. The primary responsibilities of this role include: * *Retailer Engagement:* * * Contacting NYS lottery retailers, including gas stations, stores, and other establishments. * Assessing the current state of lottery card inventory and ensuring retailers are well-stocked. * *Order Management:* * * Placing orders for new lottery products and reorders as needed. * Ensuring timely and accurate processing of orders to meet retailer demands. * *Call Volume:* * * Making 100-140 calls per day, with the majority of calls being brief and efficient. * Engaging with current customers who are typically expecting the calls, eliminating the need for cold calling. * *Customer Interaction:* * * Conducting calls to gas stations in busier areas, which tend to be brief (around one to two minutes). * Having longer, more detailed conversations with smaller stores to educate them about product lines and address any questions. * *Product Knowledge:* * * Providing comprehensive information about lottery products to retailers. * Assisting retailers in understanding and promoting lottery products effectively. *Pay and Benefits* The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Albany,NY. *Application Deadline* This position is anticipated to close on Apr 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |