Supervisor, Operations

The Operations Supervisor works in a Distribution Center responsible for a combination of operational roles including Distribution, Merchandising, and Warehouse.

• Provides leadership to employees through coaching and providing on-going performance feedback.
  
  
  
  • Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience.
  • Responsible for documentation, discussions, and follow-up.
  • Oversee the check-out process of fleet, product, and drivers. Conduct daily driver meetings and hold the team accountable to delivery standards including DOT compliance, uniforms and equipment needs. May include Full Service issuing of keys, money bags, change funds, and route reviews.
  • May have supervisor responsibilities in a dry warehouse facility including the oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees.
  
  
  
  
• Communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products. Collaborate with dispatch and warehouse departments to ensure routes are planned and loaded correctly on the proper equipment. Effectively troubleshoot and implement solutions to meet the needs of our customers. Manage and take appropriate action on customer support tickets and follow-up with the customer or internal personnel. Close tickets timely.
• Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes. Ensures adequate store coverage, proper scheduling, and customer service on weekends. As needed, work in the role of frontline employee during staffing vacancies, training new employees, and work weekends and holidays to support the customer.
• Manages and reviews weekly performance results, operating expenses and labor budgets while meeting service needs. Reviews timekeeping records to ensure accurate payroll.
• Complies to all audit and safety requirements. Ensures accurate DOT and non-DOT requirements are met. Ensure company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner.
• Complete employee observations to recommend improvements in performance and safety. Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction. Complete weekly performance audits of the team as required.

• High School Diploma or GED required. Bachelor's degree preferred.
• Minimum three years of work experience required.
• Two years supervision or leadership experience preferred.
• Prior experience in consumer products, retail, warehouse, or delivery preferred.
• Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines.
• Familiarity with Department of Transportation regulations.
• CDL certification preferred.
• Intermediate computer application and technology skills; knowledge of how to operate a smart phone and/or laptop.
• Experience working with manual or powered pallet jacks and electrical forklifts.