Director, Global Product Sustainment

Company Overview

At Performance Drone Works (PDW), we're at the forefront of creating custom small unmanned aerial systems (sUAS) for the modern warfighter. PDW is proudly American owned, with all design, engineering, and manufacturing of our products taking place domestically.

Role

PDW is seeking a Director of Global Product Sustainment to join our growing team. The Director of Global Product Sustainment is responsible for establishing and executing global sustainment strategies and comprehensive training initiatives to ensure the operational readiness, reliability, and customer satisfaction for PDW products worldwide. This role will oversee the Return Material Authorization (RMA) program, customer maintenance, supply chain logistics, technical documentation, and tailored training solutions, aligning these efforts with corporate goals and international customer requirements

Responsibilities

• Define and implement global sustainment strategies, including customer support, logistics, and maintenance programs.
• Lead the PDW RMA program, ensuring world-class quality standards and rapid turnaround times.
• Develop, scale, and manage comprehensive certification training programs covering production operations, RMA processes, and global maintenance support.
• Coordinate and facilitate the delivery of PDW product sustainment training for internal teams and Value-Added Resellers (VARs) globally.
• Manage product lifecycle sustainment planning to guarantee long-term product readiness and effective customer support.
• Enable and oversee effective field service training, technical publications, spare parts, and repair logistics to ensure customer success.
• Lead cross-functional teams to continuously enhance product reliability, maintainability, and overall customer satisfaction.
• Drive digital transformation initiatives within sustainment and training systems, leveraging predictive maintenance, e-learning platforms, and virtual training environments.
• Serve as a key advisor to executive leadership, providing strategic insights on sustainment, training strategies, risks, and opportunities.
• Monitor and evaluate key performance indicators (KPIs) to continuously enhance sustainment processes and training effectiveness.
• Ensure rigorous configuration management throughout component lifecycle, considering specific customer requirements such as Authorization to Operate (ATO) and Initial Flight Clearance (IFC).

Requirements

• Bachelor's degree in Aviation, Engineering, Business, or a related field; Master's degree preferred.
• Minimum of 15 years of experience in aviation sustainment, logistics, or training leadership; experience with Unmanned Aircraft Systems (UAS) operations or maintenance is highly desirable.
• Extensive knowledge of global aviation support infrastructure, sustainment best practices, and contemporary training methodologies.
• Demonstrated leadership capability in managing large-scale, cross-functional teams.
• Strong financial, operational, and strategic management skills.
• Exceptional communication and customer relationship-building abilities.

ITAR Requirement

In compliance with International Traffic Arms Regulations (ITAR), candidates must be U.S. Citizens, U.S. Permanent Residents (Green Card holders) or individuals granted asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3).

Compensation and Benefits

PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include:

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
• Safe Harbor 401(K) with company match.
• A relaxed work environment that encourages individuality and innovation.
• Competitive salary, generous paid time off (PTO), and flexible leave options.

Commitment to Inclusivity

PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. We ensure a fair and unbiased evaluation for employment for all qualified candidates, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, genetic information, veteran status, or any other characteristic protected by law.