Quality Assurance Specialist

Bronx Family Services Center (958 East 176th St)

$60,000 - $65,000

Position Summary: The Quality Assurance (QA) Specialist will be responsible for supporting the Safe Way Forward (SWF) Program by developing QA measures that promote child welfare best practice and compliance with ACS policies, procedures, and mandates. The QA Specialist will perform functions in four district domains, including: Quality Assurance functions to ensure staff meet required ACS mandates; Quality Improvement functions to identify learning needs and gaps in service so that staff always strive towards meeting child welfare best practice; Accountability Oversight and Site Administrative functions in support of the Site Director. The QA Specialist will be required to travel between two sites and will report to the Director of Quality Assurance.

Essential Duties:

• Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Review weekly charts and progress notes, Family Assessment Service Plans (FASPs), and Plan Amendments to evaluate outcome measures and assess best practice.
• Compile monthly statistics and quarterly outcomes data, and use data to design outcome measures and support the program's quality improvement processes in collaboration with the SWF director and supervisor;
• Assist in the correction of data errors between systems (CONNECTIONS/PROMIS/case conversions);
• Collaborate with the team in developing and formalizing program policies, procedures, and guidelines to create a program manual and support compliance with ACS mandates and new initiatives;
• Work collaboratively with ACS to monitor teams and provide individual or site-based group trainings as needed, including orientation;
• Oversee program compliance with accountability regulations and procedures of ACS and Children's Aid;
• Participate in monthly administrative meetings and staff meetings;
• Perform other duties as needed.

Minimum Qualifications:

• Bachelor's degree in social work or a related field required.
• Minimum of 3 years of clinical experience working with adolescents and families in a child welfare, mental health, or juvenile justice setting.
• Minimum of 2 years of experience working in an ACS Child Welfare setting with in-depth knowledge of and familiarity with ACS and OCFS child welfare policies, procedures and best practices.

Key Competencies:

• Familiarity with the Connections and PROMIS systems.
• Advanced knowledge of MS Excel in order to prepare and process quality assurance reports by collecting, analyzing, and summarizing data, information and trends.
• Ability to provide trainings to staff individually and in groups
• Ability to work independently, as well as contribute to a team.
• Good interpersonal/communication skills (written and verbal).
• Flexibility, ability to work under pressure and meet deadlines.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.