Director of Technical Content & Delivery

Verkada
$225,000-$305,000 USD
flexible benefit account, parental leave, paid holidays, sick time
United States, California, San Mateo
406 East 3rd Avenue (Show on map)
Apr 16, 2025
Who We Are Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies. Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries. About the Role As the Director of Technical Content and Delivery, you'll report directly to the VP of Solutions Engineering and play a pivotal role in designing and building Verkada's global technical certification, training, and enablement program. You'll lead a team of technical content creators and trainers, architect multiple certification tracks, and develop deep technical content - including hands-on labs, in-person trainings, short-form learning modules, and authored resources that set the industry standard. This is a deeply hands-on, technical, and execution-heavy role. You should love to build. You'll roll up your sleeves to write content, design labs, test exams, and run pilots, all while laying the foundation for a program that will scale globally and touch tens of thousands of learners in the years to come. Key Responsibilities Design and launch Verkada's global technical certification and training program, with tiered certifications, hands-on labs, and real-world assessments. Build and scale a team of highly technical content creators and trainers, driving content quality, technical depth, and learner engagement. Partner deeply with Solutions Engineers (SEs), SE leaders, and partner technical teams to ensure programs directly support field readiness, sales success, and product adoption. Champion in-person, lab-based, and hardware-integrated training experiences - delivering high-impact sessions across our San Mateo HQ and the field. Create a wide range of enablement assets, including: Multi-track certification exams Hands-on labs and simulations Short-form on-demand trainings Learning books, whitepapers, technical guides In-person instructor-led and virtual training content Spend time in the field (~25-30% travel) supporting training events, gathering feedback, and evolving the experience based on real-world usage. Work cross-functionally with Solutions Engineering, Product, Channel, and Enablement teams to ensure content is current, accurate, and aligned with product updates. Define and track success metrics around adoption, field performance, knowledge retention, and global certification reach. Scale the program and your team rapidly as adoption and demand grow - with a long-term goal of becoming the industry benchmark for technical certification in the physical security and smart building space. What We're Looking For 8+ years intechnical training, certification, or enablement leadership roles in fast-paced, high-growth tech environments. Strong background in networking, IoT, physical security, or enterprise infrastructure. Proven success building and scaling technical certification programs that serve internal teams, partners, and customers. Deeply hands-on - comfortable creating labs, writing content, building assessments, and reviewing technical documentation. Experience leading teams of content developers, instructors, or technical educators, with a track record of scaling globally. Excellent cross-functional collaborator who thrives on working with SEs, product managers, engineers, and GTM teams. Passion for in-person learning, hardware-driven labs, and building programs that people genuinely enjoy participating in. Strong project and program management skills, with the ability to deliver big results with speed and clarity. Why Verkada Build a training and certification program that becomes an industry standard - used by tens of thousands across the globe. Own the creation of the Verkada technical training brand - a lasting platform for technical growth, learning, and career development. Join a high-growth company backed by top-tier investors, with a deep commitment to technical excellence and field enablement. Work onsite in our San Mateo HQ, alongside product, engineering, and GTM leadership - with direct access to labs and hardware. Be part of afun, fast-moving, and high-performing team building the future of smart building and physical security tech. US Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans Nationwide medical, vision and dental coverage Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options Expanded mental health support Paid parental leave policy & fertility benefits Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time Professional development stipend Fertility Stipend Wellness/fitness benefits Healthy lunches provided daily Commuter benefits Annual Pay Range At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs) Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable). Estimated Annual Pay Range $225,000 — $305,000 USD Verkada Is An Equal Opportunity Employer As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy.