Information Technology Coordinator II, Cockrell School of Engineering

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Job Details:

As a top-10 engineering school with the No. 1 program in Texas, the Cockrell School of Engineering at The University of Texas at Austin (UT Austin) has been a global leader in technology innovation and engineering education for over a century. With 11 undergraduate and 13 graduate programs, over 20 research centers and a faculty community that boasts one of the highest numbers of National Academy of Engineering members among U.S. universities, Texas Engineering has launched some of the nation's most accomplished leaders and pioneered world-changing solutions in virtually every industry, from space exploration to energy to health care. Situated in the heart of Austin - named "America's Coolest City" by Expedia and "The Best Place to Live in the U.S." by U.S. News and World Report - the Cockrell School embodies the city's innovative spirit. Major companies with Austin campuses, such as Dell, National Instruments, Apple, IBM, Samsung, Google and many others, continue to recruit Cockrell School students at a remarkable rate, launching thousands of successful careers and developing Texas Engineers into industry leaders.

As a member of the Information Technology Group within the Cockrell School of Engineering, actively support a fleet of 100+ AV Systems, 60% of which are classrooms. Collaboratively design and physically build classroom AV systems and provide outstanding customer support during events.

• Proficient in using hand and power tools, including soldering irons, crimpers, multimeters, signal generators, and testers. Ability to work independently or as part of a team to troubleshoot and assist with the commissioning of AV systems, ranging from simple to complex setups. Skilled in using industry-standard computer applications for project management, ensuring timely and effective execution of tasks. Engage with customers to understand their specific needs and design tailored AV solutions for various venues. Organize and manage customer billing, invoicing, and payment processes.

• Actively participate in preparing classrooms for the school day, including responding quickly to hotline calls, as part of a collaborative team with students and staff. Provide rapid technical support in classrooms and AV venues for faculty, staff, and VIPs, troubleshooting and resolving issues under tight time constraints. Create training materials and user guides for end users.

• Construct, install, and maintain AV systems to ensure optimal performance, including cabling, controls, and displays. Read and interpret AV system drawings and specifications to implement designs effectively. Assist in creating and refining technical standards, processes, and procedures for AV systems. Perform commissioning and acceptance testing on AV systems, ensuring everything functions as expected. Troubleshoot and resolve any issues that arise during testing. Integrate AV systems and controls to provide automated health checks, ensuring the continuous health and performance of the systems.

• Train customers and support staff on operating AV equipment, video conferencing tools, and best practices. Assist in maintaining accurate inventory records for AV equipment, including assets deployed in classrooms, laboratories, event spaces, and other facilities, as well as keeping track of spare parts. Develop and maintain documentation, both print and online, to support AV operations, training, and troubleshooting. Support the installation, maintenance, and replacement of AV equipment, including climbing ladders, running cables, and mounting projectors or monitors.

• Pursue professional development opportunities to stay current with best practices and advancements in AV and IT technology.

• Perform other related duties as assigned by the supervisor or on-site leader.

• Expert-level knowledge of electronic equipment and computer hardware/software, including projectors, document cameras, audiovisual switchers, Windows and macOS systems, video conferencing systems, and network devices.

• At least 1 year of experience with installation and maintenance of AV systems, including video/audio conferencing, distributed audio, digital signage, sound reinforcement, and control systems.

• At least 1 year of experience in installing and maintaining AV equipment.

• Demonstrated proficiency with AV installation best practices, including equipment rack design, cable management, and terminating various audio/video connectors (e.g., RJ45, D-sub, HDMI). Ability to use both manual and powered tools.

• Understanding of computer networking and troubleshooting, particularly for AV and hybrid video teleconferencing systems.

• Familiarity with all types of AV equipment, including set-up, operation, troubleshooting, and explanation of system functions.

• Experience fabricating AV racks, mounting equipment and displays, and installing structured cabling (e.g., cat5e/6, audio cables).

• Excellent verbal and written communication skills, with the ability to communicate effectively with colleagues, customers, and vendors with varying levels of technical knowledge.

• Strong interpersonal skills with the ability to respond to client needs promptly and courteously.

• Ability to lift and move up to 50 lbs independently, and up to 100 lbs with assistance. Comfortable working on ladders and at heights, adhering to all safety protocols.

• Ability to work effectively both independently and as part of a team, taking direction from supervisors or on-site leaders.

• Strong ability to prioritize tasks in a high-pressure environment while maintaining professionalism and meeting deadlines.

• High attention to detail, excellent time management, and the ability to multi-task efficiently.

Relevant education and experience may be substituted as appropriate.

• Experience with Crestron programming, including in-depth knowledge of Crestron products and control systems. Certification or formal training in Crestron control system programming is a plus.

• Proven ability to lead and mentor a team, including coaching and guiding technicians (especially students) in troubleshooting basic AV issues.

• Strong understanding of networking protocols, including configuring static IP addresses and ensuring the smooth operation of networked devices on local networks (LAN) and through VPN tunnels.

• Proficient in computer networking and advanced IT systems, with a solid foundation in troubleshooting network-related AV challenges.

• Experience with home theater, network installations, or low voltage systems, as well as factory-service training or certification on major AV brands and projectors.

• Ability to read and understand architectural, electrical, structural, and AV system drawings for accurate system installation and integration.

• Skilled in using test and calibration equipment to ensure optimal system performance and accurate troubleshooting.

• Experience in designing and configuring control systems, particularly with Crestron or similar platforms.

• Proficient in uploading, downloading, and managing software on embedded systems to ensure proper configuration and functionality.

• Ability to diagnose and test complex system problems

$62,000 + depending on qualifications

• Will lift, climb ladders and use power tools daily, frequent bending, pushing/pulling gear, and lifting up to 50 lbs.

• Use of manual dexterity

• Repetitive use of a keyboard at a workstation

• Standard work schedule is Monday - Friday, 8:00 a.m. - 5:00 p.m.

• Periodic work outside of normal business hours, to include evenings and weekends, may be required.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled into your application. The application is one page, and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.