Burn Clinical Resource Specialist

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Clinical Resource Specialist for Burn (CRS-B) is a field-based clinical position requiring a strong clinical background in Burn care. The CRS-B will deliver clinical education to practicing clinicians and key thought leaders within the Burn community. Primary product focus will be on the core group of SANTYL, ACTICOAT, VERSAJET, OASIS, and BIOBRANE with the primary call point in Burn Units, Pharmacy, and the OR. They will be responsible for the coordination and implementation of educational and clinical initiatives that support business objectives for targeted accounts/geographies. Works in collaboration with the Burn Sales Team & the Burn Medical Education Manager to ensure a coordinated effort in meeting sales and clinical education objectives. The CRS-B applies experience to form relationships with key clinical and economic decision makers to drive adoption of focus products and influence sales. The CRS-B will work to deliver Smith+Nephew (S+N) branded programs, to provide customer facing clinical resources, and product based clinical education, within the burn care setting. The CRS-B acts within the scope of corporate objectives and policies to accomplish goals.

What will you be doing?

Business Development

• Working with the Burn team's objectives, will collaborate to develop business plans, clinical/educational strategies, and to manage product validations and implementations in assigned target accounts.

• Drive adoption of product utilization by providing education through multimedia resources.

• Identifies and communicates competitive intelligence to Sales, Marketing and Clinical teams.

• Works in conjunction with the Burn team to find opportunities for case studies/generation of clinical evidence and new product implementations.

Customer Account Coordination and Partnership

• Collaborates with Clinical Business Manager/director and Burn Regional Business Managers (RBM-Bs), to manage product validations and implementations in assigned target accounts.

• Completes assessments of customer needs and resource requirements needed for clinical education and product training during and after product validations and conversions.

• Develops coverage plan and metrics for clinical education and product training in target accounts.

• Uses clinical, product portfolio, and clinical evidence-based knowledge to conduct consultative calls/meetings with Healthcare Professionals (HCPs) and decision makers in all market segments.

• Uses knowledge of S+N selling process for the Advanced Wound Management (AWM) portfolio of products.

• Acts as the voice of the customer, and offer a real-world experience perspective with our products when providing input to the company's new product development efforts

Education and Product Training

• Maintains extensive knowledge of references for clinical research and evidence that supports key marketing messages.

• Maintains comprehensive product knowledge of focus brands.

• Acts as an educational and clinical resource for the advanced wound care portfolio in target accounts as well as with AWM colleagues.

• Provides formal presentations to a variety of audiences/venues (corporate, sales, marketing, physicians, high level decision makers)

• Assesses and triages issues related to product performance and function. Maintains knowledge of formal complaint process and initiates/completes documentation per S+N compliance.

• Responds to customer questions/concerns related to S+N products on challenging/complex wounds.

• Provides clinical education and consultation to AWM Account Managers.

Relationship Development

• Applies clinical expertise and business knowledge to develop and maintain relationships with key clinicians and opinion leaders to establish and drive clinical credibility and adoption of S+N products.

• Participates in the identification and development of local and regional (HCPs) ensuring their activities are coordinated with the Marketing and Medical Education teams.

Compliance and Ethics

• Embraces S+N Business ethics, adheres to stated corporate compliance policies, always represents S+N appropriately, and holds direct reports to the same standards.

What will you need to be successful?

• Registered Nurse, or relevant clinical background in Burn care with licensure required. Bachelor's degree in nursing, or related clinical field strongly preferred. Wound care certification preferred.

• Minimum 3-5 years burn care experience within a clinical setting and/or 3-5 years clinical experience in an acute care setting.

• Must be able to travel up to 80% and may include overnight and/or weekends. Must be in proximity to major metropolitan airport.

You Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program

• Flexibility: Hybrid Work Model (For most professional roles)

• Training: Hands-On, Team-Customized, Mentorship

• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.