Job posting has expired

Ticket Resolution Agent/ Call Centre Specialist

22nd Century Technologies, Inc.
$20.00 per hour on W2
United States, Arizona, Phoenix
Apr 14, 2025
Job Title: Ticket Resolution Agent/ Call Centre Specialist Location: 1600 W. Monroe St Phoenix, AZ 85007 (Remote) Pay rate: $20.00 per hour on W2 without benefits Duration: 3+ Months with possibility of Extension Hours/Week: 40 hrs per week Required Experience: 1 year of call center experience. QA experience. Escalated ticketing experience. Roles And Responsibilities: Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries. Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids. Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request. Document and track daily production utilizing tools as outlined and required. Utilize all software, databases, systems and scripts as outlined in standard work. Attend and participate in training, meetings, and huddles as required. Required Skills: Basic math and computer skills. Google Suite proficiency. Microsoft Word and Excel proficiency. Communicating, both written and verbal. Interpersonal communication. Retaining knowledge. Creative problem solving. Multi-tasking, attention to detail and organization. Required Experience: 1 year of call center experience QA experience Escalated ticketing experience.