Associate Implementation Manager

Symetra has an exciting opportunity to join our team as anAssociate Implementation Manager!

About the role

In this role, you implement employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract. You will prepare plan materials including administrative documents and customer education materials.

What you will do

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings. Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests.
• Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds.
• Gain extensive knowledge of Symetra's Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

"I love the focus on work-life balance and the overall encouragement to be who I am. I feel confident being myself here!" Jessica G - Email Marketing Specialist

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out ourSymetra Benefits Overview

Compensation

Hourly Range: $30.92 - $51.51 plus eligibility for annual bonus program

Your experience and skills

• High School Diploma or equivalent required. College degree preferred.
• 1-2 years of experience running small group implementations required.
• Solid understanding of Symetra products, benefits, claims, and/or billing workflow processes.
• Excellent attention to detail and interpersonal, verbal, and written communication skills.
• Works well under pressure and adaptable to changing priorities.
• Phenomenal multi-tasking and project management skills.
• Comfortable facilitating meetings with internal and external audiences.
• Adept time management skills especially when dealing with opposing priorities.
• Proficient with the MS Office Suite of programs.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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