Senior Contract Coordinator

Under general direction of the Director of Contracts and Pricing, this role represents the Contracts group by operating as the liaison between the Contracts and Chargebacks, Sales, and Customer Maintenance in setting up new accounts as well as daily maintenance of existing accounts. Responsible for accurately entering membership, with an emphasis on 340b, information into the contract management database system timely and performing in depth analysis with the ability to resolve inquiries promptly. Performs Root Cause analysis of pricing and membership discrepancies and makes recommendations to Management by developing action plans and recommending and implementing solutions

Responsibilities

• Establishes and maintains the set-up of new and existing accounts within the Vistex SAP Contract System and Cencora Supplier Portal timely and accurately

• Develops and utilizes customer account set-up reports to perform analysis and identify bottlenecks for manager discussions

• Works with designated contacts at national and regional customer maintenance and 340b teams to troubleshoot and resolve membership issues

• Performs in depth analysis of late customer set-ups, identifies source of issue and determines the appropriate action needed to resolve the issue; complex issues may require the coordination of several internal Cencora departments and/or representatives from the GPO

• Act as the key contact for Customer Maintenance and internal contract membership processes

• Runs necessary reporting related to onboarding and HRSA ID performance/insights as required

• Maintains monthly membership report (Add and Delete)

• Supports 340b business reviews representing the Contract and Chargeback team as required

• Acts as key contact and supports corporate diversion department on compliance audits

• Maintains membership rosters for the contract & chargeback organizations

• Evaluates business processes and system design and recommends changes that will improve department's performance

• Supports management initiatives and works closely with other functional areas in order to improve processes.

• Performs related duties as assigned

Education and Work Experience

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of (4) years of progressively responsible related experience.

Skills and Knowledge

• Working knowledge of SAP/Vistex C&CB system is desired

• Proficient in Microsoft Suite including Word, Excel, and PowerPoint

• In depth knowledge of the Contract & Chargeback process is desired

• Knowledge of pharmaceutical industry is favorable

• Ability to multi-task and effectively manage large volumes of e-mail / case management is required

• Ability to communicate effectively both orally and in writing

• Ability to work well in a team environment

• Strong organizational skills; attention to detail

• Strong analytical skills; ability to analyze data/situations quickly

• Ability to implement processes resulting in satisfactory audit practices

• Strong Customer Service Skills and focus

• Strong problem-solving skills; ability to work through difficult tasks

• Ability to perform tasks with a high degree of accuracy; thorough

• Capable of making sound decisions to achieve goals

• Resourceful in pursuing or recommending new ideas and/or procedures

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned