Housing - Case Manager

Case Manager - Community Engagement Program (CEP)

At Central City Concern, we believe real change happens when compassion meets innovation. That's what drives our Community Engagement Program (CEP). This is a unique, multidisciplinary team built to support people who've struggled in traditional treatment settings, including individuals living with co-occurring disorders, major disabilities, frequent healthcare use, and justice system involvement.

We meet people where they are, literally and figuratively, to help them stabilize, heal, and rebuild.

We're looking for a mission-driven Case Manager ready to roll up their sleeves and be part of a team that leads with empathy and shows up with purpose. In this role, you'll help clients access affordable housing, build trusting relationships, and navigate complex systems to advocate alongside them every step of the way.

What You'll Do:

• Walk with clients through every step of their housing journey, from application to move-in.
• Build bridges between clients and landlords, resident services, and community partners.
• Navigate systems like Section 8, Coordinated Access, and more.
• Champion trauma-informed care and lead with dignity, every time.
• Keep documentation and compliance locked in and always confidential.
• Be part of a team that debriefs daily, learns constantly, and celebrates progress together.

What You Bring:

• Strong communication and boundary-setting skills.
• A calm, clear presence in fast-paced environments.
• Deep empathy and an unwavering commitment to housing justice.
• Time management skills and the ability to follow through.
• A drive to connect people to not just housing, but hope.

If you're ready to make your work matter, to show up for people who need it, this is your calling.

Location: 707 NW Everett St, Portland, OR 97209

Schedule: Monday-Friday 8:00am-4:30pm

Wage: starting at $23.69/hr

MINIMUM QUALIFICATIONS:

• Bachelor's degree in behavioral sciences field or a combination of at least three years' work, education, training, or experience in chemical dependency and/or mental health treatment.
• Must be registered with MHACBO to meet, at minimum, QMHA-R requirements.
• Must possess a current driver's license, access to a vehicle, and qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of one-hundred thousand/three-hundred thousand personal auto liability coverage.
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification prior to start date.
• Bi-lingual in Spanish preferred.
• Must have the ability to complete forms thoroughly, accurately and with legible handwriting.
• Must have a high tolerance for ambiguity and change.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Able to climb stairs several times a day.
• Current CPR certification required prior to start.
• Must be able to occasionally lift items of approximately 25 pounds.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.

DESCRIPTION OF DUTIES:

• Deliver exceptional level and quality customer service to all internal and external customers and clients.
• Deliver service and treat clients in line with trauma-informed care principles.
• Pursue affordable housing options for CEP clients both inside and outside the Central City Concern system.
• Assist clients with accessing affordable housing both inside and outside the Central City Concern system.
• Assist clients in completing all appropriate forms for obtaining housing.
• Attend all meetings required in order to best work with landlords, resident services, building staff, and community housing forums.
• Assist clients with developing working relationships with landlords, resident services, and building staff.
• Track all necessary documents such as lease agreements, turn over and unit readiness in various tracking systems, including Excel and Service Point.
• Attend daily staff meetings to update CEP staff on client housing concerns.
• Advocate for clients when necessary; attending meetings such as landlord tenant or court with client.
• Be well versed in components of landlord tenant law, the Coordinated Access permanent housing voucher system, Section 8, and any other housing programs deemed necessary.
• Assist clients in accessing resources to move or make improvements to their dwelling to insure housing stability.
• Attend all scheduled staff meetings and staff training as applicable.
• Complete all paperwork and documentation in electronic health records accurately, per compliance requirements, and in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to work effectively in a fast-paced healthcare environment.
• Ability to effectively communicate and interact successfully with a wide variety of people, including clients, co-workers and general public, both orally and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to learn and apply training instruction.
• Ability to take directions from supervisor and work amicably with peers in a health care setting.
• Professional maintenance of appropriate boundaries.
• Ability to perform simple mathematical computations.
• Ability to manage time and meet deadlines.

AFSCME Union:

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Union Seniority Bid Window: closes 4/10/25