Customer Service Rep. - 1st shift

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Summary

Essential Duties and Responsibilities

• Purchase Order Audits. Review booked purchase orders in the Oracle system and compare the customer issued Purchase Orders for accuracy. Identify issues, and work with Customer Service Rep (CSR) to resolve.
• Assist Logan CSRs with Open Order Reports as needed.
• Assist Logan CSRs with Order Entry as needed.
• Assist with workload when CSRs are out of the office as needed.
• Enter, follow and manage customer orders utilizing Oracle system.
• Review of purchase orders to determine requirements. (ITAR, order rating, incoterms, payment and credit info, quality clauses, etc.)
• Process customer change orders to Planning and Order Entry.
• Assist with Customer Visit functions.
• Initiate Sales Order Adjustments (SOAs) for late premiums, short shipments, credits, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associates degree in business or equivalent combination of education and customer service experience desired.
• Experience in the Printed Circuit Board business desired.
• Ability to read and understand manufacturing prints, notes, stack-ups, and panel lay-up is very helpful.

Language Skills

• Must have good English verbal, written communication and problem solving skills.
• Professional phone etiquette, attitude and demeanor.
• Comfortable speaking with customers and field sales.

Mathematical Skills

• Proficiency in basic mathematics (add, subtract, multiply, divide).

Reasoning Ability

• Must be able to handle multiple tasks under sometimes stressful conditions.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook).
• Ability to learn and adapt to new computer software.
• Ability and willingness to learn new software programs.

Physical Demands

• Regular attendance is an essential job function of this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time reading, typing and doing paperwork. Employee may be required to occasionally stand, walk and talk throughout different areas of the plant production floor.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to an office environment where the noise level is at a minimum. Employee from time to time while in the manufacturing plant may be exposed to mechanical parts, moderate to loud noise levels and mild chemical smells.

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.