Senior Collections Specialist

Clarivate Analytics US LLC
United States, Michigan, Ann Arbor
Apr 09, 2025
Join our global collections team at Clarivate as a *Senior Collections Specialist! Are you passionate about building strong customer relationships and ensuring financial stability? As a Senior Collections Specialist, you'll play a crucial role in our dynamic team, working closely with management, accounts receivable, customer service, and sales. Your expertise will help us meet customer needs, reconcile accounts, and resolve past-due balances, all while maintaining the highest standards of quality and professionalism. About You - experience, education, skills, and accomplishments...* Bachelor's degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word. Experience using Oracle or similar ERP system It would be great if you also had... Working knowledge of systems used at ProQuest (i.e.: Oracle) 2+ years of B2B collections experience What will you be doing in this role?... Handles daily collection activity through customer contact; records entries within collector file. Reviews monthly statements for all customers in territory. Maintains collection notes in Oracle to track customer contacts and payment status. Initiates credit stops for customers when appropriate to the circumstance. Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount. Maintains close contact with sales to better understand customer landscape. Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department. Assists with back-office integrations for acquisitions. Hours of Work This is a full-time, hybrid position working out of one of our Ann Arbor office location Ability to be flexible with working hours across regions and time zones worldwide #LI-hybrid #CB Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled