$34.61 - $39.42 per hour - This is an On-Site role located in Bethesda, Maryland.
Presidential Bank offers a comprehensive benefits package that includes, paid leave, medical, dental, vision, disability and life insurance, in addition to 401k with empl
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This Loan Operations Specialist position is primarily responsible for maintaining accurate data in our loan servicing system for mortgage, consumer and commercial loans. This includes collection calls, bankruptcy, loss mitigation, maintaining and reviewing reports, and responding to internal and external questions/problems. This will also include review and interpretation of complex loan and legal documentation packages.
FLSA Status: Full-Time (Non-Exempt)
Major Duties and Responsibilities:
- Reviewing loans for delinquency to make collections and loss mitigation calls.
- Maintaining monthly and quarterly reports for Senior Management.
- Handling Bankruptcy items in accordance with Federal Guidelines.
- Directing loans through the foreclosure process from start to finish following federal, local and investor guidelines.
- Monitoring monthly maturity reports.
- Review and Document Risk Rating changes.
- Assist with the review of monthly billing statements.
- Knowledge of Credit Disputes and the use of E-Oscar.
- Assist on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions.
- Posting of various mortgage payment types.
- Review daily loan reports as needed.
- Performs other reasonable duties, including back up of other loan servicing staff, as assigned by immediate supervisor.
- Remain informed of changes in Bank policies, procedures, and products.
- Other projects and/or duties as assigned.
Position Requirements:
- In-depth knowledge of all mortgage products and services, policies, and procedures and related regulations including reporting and Audit requirements.
- Maintain working knowledge of the federal and state consumer protection laws (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
- Ability to interpret and apply relevant data to existing Mortgage, Consumer, Commercial, collection guidelines, procedures, practices, and regulations (Unfair, Deceptive, or Abusive Acts or Practices; Fair Debt Collection Practices Act; Fair Credit Reporting Act; Servicemembers Civil Relief Act; etc.)
- Effective verbal and written communication skills. Effective organizational, planning, and time management skills. Basic research, analytical, and problem-solving skills. Basic skill, exercising initiative and using good judgment to make sound decisions. Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations. Effective skill navigating multiple screens and PC applications and adapting to new technologies.
- Demonstrated ability to make complex decisions regarding a variety of financial activities.
- Demonstrated leadership skills with ability to deal effectively with external corporate executives and Company's senior management.
- Broad knowledge of banking operations.
- Advanced accounting skills necessary to perform complex reporting and financial analysis functions.
- Moderate computer skills including word processing and spreadsheet applications.
- Knowledge of banking regulations and compliance regulations.
Position Requirements (continued):
This level of knowledge is normally acquired through completion of an undergraduate degree in a business-related discipline and 4 years in mortgage lending, or an equivalent in experience (8 years).
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Presidential Bank
Apr 09, 2025